GardaWorld : Edmonton - Customer Service Supervisor - 60k-65k

About GardaWorld

What ECAM Brings to You as a [job title]

• Competitive salary and comprehensive benefits package.


• Opportunities for career growth and professional development.


• Ongoing leadership coaching and training.


• Work with an industry leader in security and technology solutions.


• Collaborative and supportive team environment.


• Opportunity to lead high-performing national teams.

What Your Days Will Look Like

• Provide leadership, coaching, and support to Team Leaders overseeing Customer Service, Customer Loyalty, and Collections.


• Foster a positive, accountable, and high-performing team culture.


• Conduct regular one-on-one meetings with Team Leaders to review performance, address challenges, and support professional development.


• Recruit, onboard, coach, and develop Team Leaders and team members.


• Manage employee performance through coaching, recognition, performance improvement plans, and disciplinary action when required.


• Ensure appropriate staffing levels to meet operational and customer service demands.


• Oversee the daily operations of Customer Service, Customer Loyalty, and Collections teams.

What We're Looking For

• Previous leadership experience within a Customer Service, Contact Centre, Customer Experience, or Collections environment.


• Proven ability to lead, coach, mentor, and develop high-performing teams.


• Strong communication, interpersonal, and conflict resolution skills.


• Excellent analytical, organizational, and problem-solving abilities.


• Demonstrated ability to manage multiple priorities in a fast-paced environment.


• Customer-focused with strong decision-making skills.


• Proficiency with CRM systems, contact centre technologies, Microsoft Office, and reporting tools.


• Experience interpreting operational metrics and using data to drive performance improvements.
  
  
  
  

  The opportunity is real. The team is ready. Your move. 

  
  
  
  
  
  

  Hop on with ECAM, apply now! 

  
  
  
  
  
  

  SSAlarm

  
  
  
  
  
  

  Please note: No AI tools are used in the screening, assessment, or selection of candidates for this position. 

  
  
  
  
  
  

  This posting is for a position that is currently vacant within the organization.