General Manager, 10XTO

TEN X TORONTO is a world class athletic facility with 90,000 sq. ft. of both indoor space and terraces, designed to embrace guests and members in a lifestyle dedicated to the ultimate in health, wellness, and balance. TEN X TORONTO is staffed by the most outstanding professionals and is outfitted with squash courts, tennis courts, state of the art weight and cardio machines, classes, a golf simulator and a fully staffed children’s play zone.

Job Summary

Reporting to the Managing Director, the General Manager manages all aspects of the club including its activities and the relationships between the club, its members, guests, employees, community, and industry.

Role and Responsibilities

• Coordinates and administers the club’s policies


• Develops operating policies and procedures and directs the work of all department managers


• Work directly with Managing Director and CFO on developing, implementing and monitoring budgets, performance and revenue.


• Plans strategically for the future success of the club and monitors the quality of products and services to ensure maximum member/guest satisfaction.


• Monitor the quality of the club’s products and services and ensure maximum member and guest satisfaction, while maintaining sufficient controls to meet budget guidelines.


• Participates in outside activities that enhance the prestige of the club and broadens its scope of operations by fulfilling its public obligations as a participating member of the community.


• Support team members in prospecting and generating new leads


• Secures and protects assets, including financial, facilities and equipment.


• Ensure the smooth and efficient operational procedures within all departments


• Oversee third party business revenue


• Educate staff of proper company policies and procedures

Compensation 

$115,000  - $125,000/a

Work perks & Benefits 

• Competitive Salary


• 100% Group Insurance Coverage


• RRSP Match


• Meal benefit per shift


• Dry Cleaning Allowance


• Parking


• A great working team environment!

Qualifications

• A minimum of 3 years experience managing a private club.


• In-depth operations financial acumen.


• Experience managing day-to-day operations, talent and marketing skills.


• Experience working with Club Automation (CA) membership software preferred.


• Advanced computer literacy (Word, Excel, PowerPoint, email).


• Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.


• Exceptional organizational/problem solving skills, must be self-motivated and very detail oriented.


• Flexible shift availability including evenings, weekends and holidays. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. In addition, attendance at all scheduled training sessions and meetings is required.

Ten X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.

Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

We thank all applicants; however, only those selected for an interview will be contacted.