General Manager

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality.  Our vision of Making People’s Lives Better inspires you.  You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.   

Our General Managers are accountable to:

Manage Talent:

• Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;


• Build a strong team: sources, selects and onboards key talent;


• Actively plan for succession;


• Develop employees:  coaches  and manages performance.

Drive Results:

• Expect personal accountability


• Recognize and rewards results


• Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence:

• Lead culture;


• Engage employees.

Ensure Commitment to Service Excellence:

• Apply service standards to decision making;


• Align with our RESPECT values;


• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

• Experience in a the Retirement Living, Hospitality, or another relevant sector;


• Minimum of 3-5 years’ experience in a leadership role;


• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;


• Demonstrated decision-making, problem-solving, and budget management skills.