General Manager

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

It is the responsibility of the General Manager to direct and manage all activities of the branch to obtain optimum efficiency and to maximize profits. Responsible for the success of the branch office, not only within the company, but also within the community. Provide overall leadership to the branch and drive its profitability and growth. Develop effective strategy, work policies and procedures that lead to operational effectiveness and company financial success. Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of customer service. Cultivate a proactive safety culture by ensuring strict adherence to all safety policies and regulations, holding self and team fully accountable, regularly communicating and reinforcing safety expectations, and driving continuous improvement in safety practices. This role is eligible to work a hybrid schedule based out of Toronto. 

Essential Duties & Responsibilities

• Plan, develop and implement organization policies and goals.


• Coordinate activities of departments such as operations, customer service, sales, office, showsite and plant.


• Develop, maintain and analyze budgets to identify areas in which reductions can be made, and to allocate operating budget.


• Confer with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.


• Direct initiatives so that outlining policy, program, or operations changes can be implemented in a timely, efficient and accurate manner.


• Promote organization in industry, manufacturing or trade associations.  Maintains relationship with local convention bureau, convention center and hotels.


• Enforce company policies and procedures to ensure that they are carried out on a daily basis.


• Work with department heads to see that hiring, staffing, discipline, and training are accomplished.


• Oversee proper administration of branch payroll controls, travel, job cost, and branch expense control.


• Conduct meetings with department heads to review schedules, implement programs, and coordinate inter-department activities.


• Ensure that branch maintains appropriate training and safety programs.


• Manage union contract negotiations and grievances as necessary.


• Accurately prepare annual branch budget and submits to corporate management by deadline.


• Preparescapital expenditure list and submits for approval.


• Review long range job planning and assignments with department heads.


• Conduct performance reviews with department heads.


• Assist department heads with counsel of personnel problems and consults with Human Resources as necessary.


• Check insurance reports on a quarterly basis and reviews all claim reports.


• Communicate and reinforce company safety objectives, programs and policies. Ensure the team completes required training and all employees understand their responsibilities with regard to safety.


• Ensure compliance with company safety policies and applicable regulations.


• Promptly investigate and document all workplace accidents, near misses, and hazards and implement corrective action as needed.


• Lead by example by promoting open communication on safety concerns and ensuring accountability - both personally and within the team - for maintaining a safe work environment.  


• Monitor and analyze safety performance metrics, using data to drive decision-making and corrective actions.

Education & Experience

• Bachelor's degree (B. A.) from four-year college or university (Master’s Degree preferred)


• 10+ years related experience and/or training; or equivalent combination of education and experience


• Industry experience required


• Good knowledge of and experience in sales


• Ability to understand financial statements and company job cost system


• Solid understanding of Canadian employment and human rights laws and regulations


• Understanding of federal and provincial Occupational Health and Safety (OHS) requirements


• Proven ability to implement and enforce safety policies, drive compliance with safety regulations, and foster a proactive safety culture resulting in reduced incidents and positive safety results

Travel Requirements

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance


• Tuition Reimbursement


• Life, Accident and Disability


• Retirement with Company Match


• Paid Time Off


• Posting Disclosure: This posting is for an existing vacancy. Artificial intelligence is not used to screen, assess, or select applicants for this role. Freeman is fair and competitive when it comes to the salaries of our people. Final compensation will be determined in accordance with applicable compensation policies, internal equity, and the successful candidate’s qualifications, skills, and experience. The expected base annual compensation range, in CAD, for this position is as follows:


• Salary range $160,000 - $185,000 based on experience level


• Disclaimer: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, and other characteristics protected by federal, provincial, or local laws. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process. The Freeman Company will work with any applicant who is requesting accommodation in order to provide or arrange for the provision of a suitable accommodation that takes into consideration the accessibility needs of the applicant. Notice: We take your safety seriously. If you suspect this publicly advertised job posting is a scam, fraudulent, or violates our fraud policies, please Report this Listing.

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