General Manager Restaurant Operations Scotia Place

Position Summary

The General Manager is responsible for the overall leadership, performance, and success of the restaurant. This role oversees all front-of-house operations, recruitment and development of management and hourly team members, inventory controls, guest experience standards, and community engagement initiatives. The General Manager fosters a positive, people-first culture that delivers exceptional hospitality while driving operational excellence and financial performance.

Job Responsibilities

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  Leadership & Team Development

  
  
  
  
  • Recruit, hire, train, and develop Front-of-House staff
  
  
  • Create a culture of accountability, teamwork, respect, and continuous improvement.
  
  
  • Provide coaching, mentorship, and performance management to all team members.
  
  
  • Build succession plans and identify future leaders within the organization.
  
  
  
  

  Ensure staffing levels support operational needs and business demands.

  
  

  Culture & Community Engagement

  
  
  
  
  • Foster a community-focused environment that encourages employee engagement and guest loyalty.
  
  
  • Develop and maintain relationships with local businesses, organizations, and community partners.
  
  
  • Champion an inclusive and positive workplace culture where employees feel valued and supported.
  
  
  • Lead initiatives that promote team recognition, employee retention, and community involvement.
  
  
  
  

  Guest Experience & Service Excellence

  
  
  
  
  • Establish, implement, and maintain exceptional service standards throughout the restaurant.
  
  
  • Monitor guest feedback and implement action plans to continuously enhance the customer experience.
  
  
  • Lead by example on the floor, ensuring hospitality standards are consistently exceeded.
  
  
  • Resolve guest concerns professionally and effectively.
  
  
  
  

  Operations Management

  
  
  
  
  • Oversee all daily restaurant operations to ensure efficiency, quality, and profitability.
  
  
  • Develop and enforce operational policies, procedures, and service standards.
  
  
  • Ensure compliance with food safety, health regulations, labour laws, and company policies.
  
  
  • Maintain cleanliness, organization, and facility standards throughout the restaurant.
  
  
  
  

  Inventory & Cost Control

  
  
  
  
  • Establish and maintain proper inventory control procedures.
  
  
  • Monitor food, beverage, and supply inventories to minimize waste and control costs.
  
  
  • Conduct regular inventory audits and investigate variances.
  
  
  • Work closely with suppliers and vendors to manage purchasing and product quality.
  
  
  • Drive initiatives that improve profitability while maintaining guest satisfaction
  
  
  
  

  Financial Performance

  
  
  
  
  • Manage labour costs, operating expenses, and revenue targets.
  
  
  • Analyze financial reports and key performance indicators to identify opportunities for improvement.
  
  
  • Develop action plans to achieve sales growth and profitability goals.
  
  
  • Prepare budgets and forecasts in partnership with senior leadership.
  
  
  
  
  

Job Skills and Qualifications

• 5+ years of restaurant management experience, including multi-department leadership responsibilities.


• Proven success in recruiting, developing, and retaining high-performing teams.


• Strong understanding of restaurant operations, inventory management, labour planning, and cost controls.


• Exceptional leadership, communication, and interpersonal skills.


• Demonstrated ability to build a positive workplace culture and strong community relationships.


• Strong financial acumen and analytical skills.


• Ability to thrive in a fast-paced, guest-focused environment.


• Food safety certification and applicable industry certifications preferred.


• Leadership & Team Building


• Community Engagement


• Guest Experience Management


• Operational Excellence


• Inventory & Cost Control


• Financial Management


• Coaching & Development


• Problem Solving & Decision Making

This position will remain open until a suitable candidate is found.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.