Global Reservation Agent

Are you passionate about creating unforgettable travel experiences?

Do you excel in sales while delivering white-glove service with attention to detail?

If you enjoy building meaningful client relationships and helping guests plan the journey of a lifetime, you may be the perfect fit for Scenic & Emerald Cruises Canada.

The Opportunity
We are seeking a highly motivated Global Reservations Agent to join our dynamic customer service team. As a primary point of contact for prospective and returning guests, you will play a critical role in personalizing their luxury travel experiences. This includes promoting our award-winning river and ocean cruises, tailoring travel packages, and managing all booking elements with precision and care.

Key Responsibilities

• Serve as a trusted advisor to guests and travel partners, showcasing our global cruise offerings.
• Engage with clients via phone, email, and live chat to guide them through their booking journey.
• Create and manage reservations, including cruise itineraries, flights, accommodations, and pre/post-cruise extensions.
• Build strong relationships with guests and nurture long-term client loyalty.
• Demonstrate agility and problem-solving skills when addressing guest changes or special requests.
• Collaborate with international colleagues and departments to ensure a seamless guest experience.
• Consistently meet individual sales targets while contributing to overall team goals.

Requirements

• Positive can-do attitude
• A passion for travel and an appreciation for luxury experiences
• Previous experience in sales or customer service (travel industry experience is a plus)
• Exceptional communication skills—both written and verbal
• Outstanding attention to detail and organizational abilities
• Comfort working independently and collaboratively in a fast-paced, virtual environment
• Quick adaptability to new systems and processes; familiarity with Microsoft Teams is a plus
• Experience working in a home office or remote environment preferred

Work Schedule & Location

• Must be available to work shifts scheduled between 6:00 AM to 5:00 PM PST / 9:00 AM to 8:00 PM EST
• This position is open to applicants who are legally eligible to work in BC, Alberta, Saskatchewan, Manitoba, Ontario, and the Maritime provinces.
• Candidates outside Vancouver’s Lower Mainland will work remotely
• Candidates within proximity of Vancouver will work in a hybrid model (office and remote)

Why Choose Scenic Group?
Scenic Group is an equal-opportunity employer offering a competitive compensation and benefits package including:

• Salary $42,000-$46,000
• Four weeks vacation
• A generous health and wellness account

Scenic Group is a global leader in luxury river and ocean cruising, proudly operating internationally renowned brands Scenic Luxury Cruises & Tours and Emerald Cruises. For almost 40 years, Scenic Group has redefined the travel experience, delivering unparalleled luxury and adventure to discerning travellers worldwide. With our Vancouver-based sales and marketing office, we serve as the hub for promoting our award-winning river and ocean cruises to Canadian travel agents and guests. This position is open to all qualified applicants who are legally entitled to work in Canada.