Graphics Administrator Packaging / Pre-Press

Are you ready to grow your career with a company that values your hard work, safety, and success? Join ProAmpac, a global leader in flexible packaging solutions. We’re more than just a place to work – we’re a team that’s shaping the future of packaging.

About Us

ProAmpac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do: Integrity • Intensity • Innovation • Involvement • Impact

We are looking for a full-time proactive, Graphics Administrator. The Graphics Administrator plays a critical role in managing the flexographic process, with a primary focus on pre-press packaging operations. This position is responsible for managing a defined portfolio of one to two key customers, ensuring seamless execution of projects from order intake through production and delivery. The role collaborates with customers and pre-press production teams, ensuring accurate, timely and consistent communication of all job requirements.

What You’ll Do:

Tasks & responsibilities:   

• Supports and contributes to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.  

• Supports and initiates development of customers service procedures, policies, and standards. 

Customer Relationship Management: 

• Manage artwork development for assigned customers, building strong, professional relationships 

• Manage daily communication, including order updates, scheduling, issue resolution, and follow-ups 

• Ensure customers and internal staff receive accurate and timely information and that expectations regarding delivery and quality are met 

• Provide proactive updates and maintain a high level of responsiveness 

 Job Coordination & Execution: 

• Enter information within ERP systems, ensuring all required information is complete and accurate 

• Ability to prepare artwork files for production, ensuring compliance with printing and packaging specifications 

• Process billing information for accounting 

• Communicate clearly with pre-press and production teams to ensure alignment on job requirements 

• Monitor job progress and follow through to ensure on-time completion and delivery 

  Pre-Press & Production Liaison: 

• Act as a key liaison between internal and external teams 

• Coordinate revisions, approvals, and artwork changes  

• Partner with production and scheduling to align timelines and priorities 

 Project Management: 

• Coordinate all aspects of assigned projects from initiation to final delivery 

• Maintain strong attention to detail to minimize errors, rework, and delays 

• Manage timelines, priorities, and competing demands with a sense of urgency 

• Ensure adherence to internal processes, SOPs, and customer-specific requirements 

 Continuous Improvement & Communication: 

• Identify development opportunities (ex: product knowledge, processes, policies, etc.)  and suggested action plans and/or required training to department leadership.   

• Assists and liaise between and among customers, management, sales, and production departments to resolve issues  

• Ensure consistency and clarity in all instructions provided to internal teams 

• Support a culture of accountability, responsiveness, and teamwork

Education   

• Bachelor’s degree or equivalent combination of education and experience 

• Minimum 2+ years of customer service experience in a manufacturing environment 

• Required: Experience in flexographic printing, packaging, and pre-press processes 

• Strong understanding of packaging workflows and production environments  

Professional competencies  

• Advanced knowledge of pre-press packaging and flexographic processes 

• Project management and organizational skills with strong attention to detail 

• Proficiency in ERP systems, Microsoft Office, and job tracking tools 

• Ability to manage multiple priorities with speed and accuracy 

 Soft skills   

• Strong communication skills with both customers and internal teams 

• Ability to work in a fast paced environment 

• High sense of urgency and responsiveness 

• Self-motivated with the ability to work independently 

• Strong problem-solving and coordination skills 

• Team-oriented mindset with the ability to collaborate cross-functionally 

What We Offer:

• Competitive compensation with performance-based incentives and retirement savings plans with company match


• Customizable group benefits including health, dental, life, disability, and travel insurance


• Paid time off


• Career development opportunities


• A dynamic, inclusive work environment where your voice matters and your growth is supported