Group Communications Manager II

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

About the Team 

Part of Client Delivery and Experience, the Client Communications and Colleague Engagement team is committed to delivering timely, engaging, and effective communications programming that supports positive client and colleague experiences, as well as business objectives and Change initiatives. We embrace and live the client mindset throughout all initiatives and inspire our colleagues to do the same. 

We work closely with our partners in Business Banking Communications, Corporate and Public Affairs, Governance & Control, Legal, Compliance, Marketing, Digital and HR to ensure alignment of objectives and the successful execution of communications programs and initiatives to promote a positive customer and colleague experiences, while mitigating risk.  

Job Description/Accountabilities: 

Reporting to the Senior Manager, Client Communications and Colleague Engagement, the position of Communications Manager is responsible for supporting external (client) and colleague engagement communication strategies.

Accountabilities Include:  

• Provide strategic communication counsel and tactical execution on customer and colleague initiatives, including Change initiatives. 

• Develop and execute a variety of communication strategies and tactics. 

• Mentor junior member of the team. 

• Help evolve the Communications function (process and style) aligned with Business Banking, while ensuring the production of strategic, relevant, and timely communications.  

• Draft exceptional, clear, concise, audience-specific communications. 

• Find ways to streamline processes and improve client-facing and internal communications across the business.  

• Act as Communications lead for projects, as needed.   

Additional Requirements: 

• 5 – 7 years of progressive Communications experience. 

• Strong business acumen. 

• Post-secondary education in Communications (or related field) and/or equivalent work experience—particularly in Change communication. 

• Proven track record in developing and executing effective Change-related communication strategies. 

• A critical thinker and self-starter, comfortable working with minimal supervision. 

• Advanced written/verbal communication and interpersonal skills. 

• Ability to work with and influence colleagues at all levels (including executives) confidently and professionally.  

• Experienced in building comprehensive and communications complex strategies as well as practical experience delivering against those plans at a tactical level. 

• Create communications that are clear and straightforward from the customer and colleague perspective; strive to make the complex simple by explaining changes, action items and benefits in a way that resonates with the intended audience. 

• Advocate for clients and colleagues; comfortable respectfully challenging timelines or communications that will have a negative impact on the client or colleague experience. 

• Superior organizational and time management skills with the ability to manage multiple tasks and work with multiple stakeholders simultaneously. 

• Ability to manage and deliver on competing initiatives under tight timelines while staying resilient and positive under pressure. 

• Comfortable with ambiguity and able to balance changing requirements and priorities. 

• Strong software experience with all Microsoft products (Word and PPT); strong experience with SharePoint publishing is an asset; comfortable working with Teams, WebEx and Slido. 

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):