Guest Attendant - Residential Nights 12am-8am

Guest Attendant - Night Line 

The Opportunity

The Guest Attendant performs a variety of housekeeping duties to ensure the residence is maintained in a clean and sanitary condition. Assists in maintaining a safe and secure environment for residents, visitors and other staff members. All duties are performed in the best interest of the residents and their families, and in accordance with Chartwell’s vision, mission and value statements. 

Key Activities 

• Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Maintenance Manager. 


• Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.


• Cleans resident suites upon move-out and prepares suites for new occupant. 


• Conducts duties in accordance with Chartwell policies and procedures, as well as, government regulations, laws and policies. 


• Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations. 


• Maintains confidentiality of residents’ personal information. 


• Cleans and disinfects all common areas including dining room, bathrooms, lounges, activity areas, offices, hallways, stairways and other areas as directed. 


• Cleans and disinfects resident suites including telephone, furniture, kitchen and washroom fixtures, walls, ceilings, lights, vents, mirrors and windows. 


• Dusts furniture and equipment. 


• Sweeps, scrubs, waxes, and polishes floors, using brooms, mops and/or powered scrubbing and waxing machine. 

Operational & Administrative Systems:

• Vacuums and cleans/shampoos carpeted areas. 


• Performs cleaning duties according to established procedures 


• Empties and cleans all waste containers and transports garbage to designated area. 


• Makes up beds and changes linen as required. 


• Straightens and rearranges furnishings as directed. 


• Maintains utility and store rooms in a tidy and sanitary condition. May restock supplies. 


• Reports any damaged or unusable furniture and fixtures. 


• Performs laundry duties as required (sorting, washing, drying, ironing, folding and delivering clean linen and clothing). 


• Attends in-service education sessions, staff meetings, workshops, etc. as required. 


• Performs other related duties as required. 

Qualifications:

Experience: 

• Previous housekeeping experience is preferred but not mandatory. 


• Completion of secondary school education or equivalent. 


• First Aid & CPR Certificate preferred. 

Skills & Abilities: 

• Excellent interpersonal skills. 


• Good listening skills and the ability to follow instructions. 


• Ability to work independently with minimal supervision. 


• Excellent time management skills. 


• Effective communication skills (both written and verbal). 


• Ability to meet the physical requirements of the job. 

Additional Requirements

• Ability to manage physical and mental demands of the role


• Must be prepared to respond to emergency situations


• Clear Criminal Background Check, VSS and TB Test where required