Guest Empowerment Coordinator Internal/External LOCAL CUPE 5478

Job Title: Guest Empowerment Coordinator   

Reports to: Manager of Guest Services and Manager of Housing
Location: St. John’s 
Employment Type: Full-Time 

Type: Union 
Hours: Monday to Friday, with flexibility for occasional evening or weekend coverage as  

Rate of Pay: $25.65 per hour 

Position Summary 

The Guest Empowerment Coordinator plays a key role in supporting residents of Mercy House and Community Health Centre as they transition toward greater independence and housing stability. This position is responsible for developing and coordinating strength-based, trauma-informed programs that promote skill-building, personal development, and connection to community resources. Working closely with staff, volunteers, and participants, the Coordinator fosters a respectful, inclusive, and supportive environment that reflects the values of dignity, compassion, and harm reduction. 

Key Responsibilities 

• Collaborate with the Manager and Program Supervisor to plan, deliver, and evaluate  programming, including onsite supports and community-based referrals. 

• Design and implement life skills workshops, support groups, and volunteer opportunities that reflect the diverse needs and goals of program participants. 

• Use trauma-informed and strength-based approaches to engage Guests in meaningful programming, including opportunities for peer leadership and community participation. 

• Partner with the Guest Empowerment team to ensure programs are accessible to individuals facing complex barriers such as mental health challenges, substance use, or histories of homelessness. 

• Foster an inclusive and culturally responsive environment where dignity, equity, and Guest autonomy are prioritized. 

• Build and maintain collaborative relationships with internal departments and external service providers to maximize opportunities for support and transition. 

• Monitor participation, document progress, and contribute to evaluation efforts to ensure continuous improvement. 

• Contribute to a positive team culture rooted in harm reduction, housing-first principles, and community care. 

• Supervise relevant student placements as  

• Ensure safe, effective and efficient delivery of services to The Gathering Place Guests.  Application of organizational policies and processes pertaining to Guest and workplace safety is expected. 

• Support day-to-day program activities and perform additional duties as . 

Qualifications & Skills 

• Post-secondary education in health/social sciences, community services, or a related human services field. 

• Minimum 3 years' experience working in a social services, housing, or supportive programming environment. 

• Demonstrated understanding of trauma, poverty, substance use, and mental health through both professional and/or lived experience. 

• Skilled in designing and facilitating programming for marginalized or vulnerable populations. 

• Strong interpersonal skills, with the ability to build trust, lead with empathy, and navigate sensitive situations with discretion. 

• Effective time management and organizational skills, with the ability to balance priorities and meet deadlines in a dynamic environment. 

• Excellent verbal and written communication skills. 

• Proven ability to work both independently and as part of a collaborative team. 

Equivalencies in education and experience will be considered. 

Closing Date for Applications: EOD April 8, 2026