Guest Experience Coordinator

Nuovo Artistic Photography is the premier destination for all things self-love. A by-women company and the largest artistic photography company in North America, Nuovo is on a mission to empower individuals by fostering confidence and self-expression while celebrating intimacy and individuality.

About Nuovo Artistic Photography: Montreal HQ
Nestled in the vibrant streets of the Old Port of Montreal, Nuovo’s headquarters combines the city’s historic charm with a modern celebration of empowerment through portraiture. As the heart of the Nuovo brand, this location reflects the artistic soul of Montreal, where art and timeless architecture inspire every guest experience.

Job Description

As a receptionist at Nuovo Artistic Photography, you will play a key role in ensuring seamless communication between departments and with our guests over the phone. We’re seeking highly motivated and organized individuals who have a knack for multitasking and maintaining shifting priorities, all while delivering an exceptional service.

What You'll Do

• Respond to all incoming inquiries via phone, email and text message across 8 studio locations.
• Act as the central point of contact for guests and studio staff to ensure all HQ and studio operations run smoothly.
• Mediating conflicts and addressing customer concerns promptly and professionally.
• Coordinating regularly between photographers, makeup artists, consultants, retouchers and after-service team to provide timely updates and support seamless workflow.
• Independently resolve client inquiries and ensure timely, effective solutions.
• Manage appointment confirmations and follow-up communications.
• Process client payments and refunds accurately and efficiently.

Qualifications

• A minimum of 5 years professional experience in guest services, administration or reception. 
• Strong over-the-phone communication skills.
• Excellent verbal and written communication skills in French and English. (Spanish is an asset)
• Strong computer skills and knowledge. 
• Highly attentive to detail - easily catching small mistakes and typos.
• Empathetic and a solution-driven approach to resolving escalated issues.
• Full-time availability.
• Available to work weekends.

Skills and Assets

• Experience with Square, Slack, Front, Google Suite
• Ability to be a strong interdepartmental mediator 
• Strong resilience
• Balancing professionalism with a friendly, guest-centered approach
• Adaptable to various situations that arise 
• Ability to work under pressure

• Complete Group Benefits Package
• Accrual vacation 
• Opportunities for professional growth within a dynamic and innovative photography company
• Complimentary Nuovo Photoshoot
• The ability to work with a creative, team-oriented environment that pushes the boundaries of artistic expression

About Us:

Nuovo Artistic Photography is not just a photography studio; it’s a movement designed to uplift, empower, and transform. Our mission is to provide every guest with a luxury experience that inspires confidence and celebrates individuality. With studios across North America, we are redefining the art of modern portraiture, one empowered story at a time.

This is your opportunity to join a team dedicated to excellence and artistry. Become part of the Nuovo legacy and make an impact, one unforgettable moment at a time.

This is your moment. Apply today.

At Nuovo Artistic Photography, we celebrate diversity and believe in equal opportunities for all qualified applicants. We thank all applicants for their interest; however, only those selected for an interview will be contacted to interview.