Guest Experience Representative - Kingsway Mall

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Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.  

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

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We are currently looking for a highly motivated Part-time Guest Experience Representative to join our team at Kingsway Mall. Committed to providing an exceptional experience, the Guest Experience Representatives must ensure every guest interaction is carried out in a professional, courteous and efficient manner.

Availability must be flexible to accommodate daytime, evening, and weekend shifts. Part-time hours are expected to range from approximately 15–20 hours per week and may vary based on business needs.

As a member of this team, you will be responsible for: 

• Proactively seek opportunities (using good judgment) to create memorable guest interactions and provide exceptional customer service.

• Assisting guest with directions/information, answering questions, and performing other shopping center specific services as assigned. 

• Responding to online inquiries through digital communication platforms.

• Maintaining a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations and promotional activities and/or events.

• Staying up to date with fashion trends, have thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.

• Deliver all services offered at the Guest Experience locations – including selling the Oxford Kingsway Mall Gift Cards.

• Other responsibilities may be assigned based on business needs.

To succeed in this role, you have:

• A minimum of 2 year's of direct experience in customer service or volunteer experience involving interactions with the public.

• A positive and friendly attitude, approachable, proactive and solution focused.

• A strong desire to create exceptional customer experiences.

• The ability to effectively communicate with shoppers, retailers, center management, service providers and all shopping center personnel.

• The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.

• Strong written and oral communication skills.

• Computer skills – including working knowledge of social media tools, Google Sheets and Microsoft Office programs.

• Point-of-sale (POS) experience; retail experience preferred.

• Adaptable, resourceful, and a strong problem solver; comfortable working independently.

Working conditions:

• Must be mobile (walking or assisted device).

• Able to stand, or sit in an assisted device, for the entire shift duration.

• Will work independently; typically only one person works at the kiosk per shift.

• Part-time hourly role (approximately 15-20 hours per week).

• Flexible availability to work daytime, evening, and weekend shifts.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.