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Guest Service Agent

icon building Company : Innvest
icon briefcase Job Type : Full Time

Number of Applicants

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000+

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Job Description - Guest Service Agent


  • Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.

  • Checks guests out of the hotel; processes customer payments according to established policies and procedures.

  • Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase

  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.

  • Books guest reservations or coordinates with reservation

  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.

  • Issues, controls and releases guest safe-deposit

  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

  • Provides a professional image at all times through appearance and dress.

  • Follows company policies and procedures.



     


    Note: Other duties as assigned by supervisor or management

    Original job Guest Service Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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    About the Company

    Innvest

    With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada.

    Read more about the company

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