Guest Service Associate/night Auditor TownePlace Suites Windsor

RESPONSIBILITIES:

1. Maintain a warm and friendly demeanor at all times with guests and team members.


2. Comply with all company standards and brand standards, if applicable.


3. Interact with all guests during check-in and check-out procedure.


4. Create and cancel reservations as required, handle check-in and check-outs.


5. Greet all incoming and outgoing calls in a professional and timely manner.


6. Review logbook, and emails daily and complete all tasks on checklist.


7. Maintain proper operation of Front Desk telephones, familiar with daily sell rates.


8. Balance and prepare individual paperwork for closing of shift with hotel standards.


9. Work closely and maintain proper communication with all hotel departments.


10. Handle guest registration and room assignments, accommodating special requests whenever possible.


11. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.


12. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, directions, local attractions.


13. Perform other duties assigned by supervisor or department manager.


14. Provides information and/or reports to supervisors, managers, and hotel brand-related representatives.


15. Ensures security of guests and hotel assets.


16. Creates and completes audit reports/journals.


17. Works closely with the Operations Manager and General Manager to ensure reports, operations, and tasks are delivered in a timely manner.


18. Perform batch settlement and balances daily transactions.


19. Complete the daily night audit tasks.


20. Performs additional duties as requested by the Management team to ensure all operations of the hotel and guest services are delivered efficiently.

QUALIFICATIONS:

Requirements:

• Demonstrated knowledge of the practices and theories normally acquired in a related field or an equivalent combination of relevant education and work experience.


• Familiarity with customer service excellence.


• Previous related experience – preferably in a hotel, hospitality, or tourism environment.


• Effective communication, presentation, interpersonal, and organizational skills.


• Ability to interact effectively with guests, management, peers, staff, and the general public.


• Thorough knowledge and understanding of policies, procedures, regulations.


• Previous experience with FOSSE is a definite asset.


• Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained.


• Handle reservations, check-in, and checkout of guests.


• Ability to communicate effectively in written, verbal, phone, and face-to-face meeting situations.


• Must be comfortable handling cash and have basic related cash and float knowledge.


• Marriott or other hotel franchise or related experience is a definite asset.


• Demonstrated knowledge of health and safety regulations.


• Ability to work alone with little supervision.

Job Type: Part Time, Permanent

Salary: From $16.55-17.25 per hour

Schedule: 8 Hour Shift, Day shift, Evening shift, Holidays, Night shift, Weekend availability

Experience: Customer service: 2 years (required)

Work Location: In person