Guest Services & Store Attendant

POSITION: Guest Services & THESTORE Attendant

Start Date: Immediate or as soon as possible

HOURS:  Part-time (0-30 hours per week). Hours including evenings and weekends as scheduled per THEMUSEUM regular hours & events.

We are looking for highly motivated, and energetic individuals to help augment THEMUSEUM by bringing strong customer service, sales and reception skills to the Guest Services & THESTORE team.

Guest Services is the first point of contact for visitors to THEMUSEUM and provides vital information services and support for our guests and museum staff as an integral part of THEMUSEUM’s frontline team. Guest Services is also the primary contact for internal and external communications and inquiries.

This role will include shifts stationed with THESTORE (THEMUSEUM’s gift & retail space) in addition to Guest Services.

PRIMARY RESPONSIBILITIES & DUTIES:  

Guest Services (Guest Services Attendant):

• Operate THEMUSEUM’s front desk reception and information desk to provide support and information services for guests, clients, volunteers and other members of THEMUSEUM’s staff.


• Sell admissions, merchandise, memberships, and process payments for rentals & birthday parties as needed. Explain membership and admission options to guests.


• Respond to external telephone and email inquiries on behalf of THEMUSEUM.


• Greet guests to THEMUSEUM and provide frontline reception and directional wayfinding for guests, clients, and volunteers.


• Deliver strong customer service during THEMUSEUM’s public operating hours as well as THEMUSEUM events, rentals, and special programming.


• Supervise and maintain the THEMUSEUM’s lobby space and coat check area.


• Gather visitor feedback and conduct research.

THESTORE (Retail Attendant):

• Greet shoppers, answer questions, assist with product selection, and resolve basic inquiries.


• Process sales transactions, handle cash/card payments, apply discounts, and manage returns/exchanges.


• Restock shelves, unpack inventory shipments, organize displays, and ensure correct pricing/labels.


• Keep the sales floor clean, tidy fitting rooms/aisles, sanitize surfaces, and facing (aligning products neatly).


• Oversee loss prevention by monitoring high-value items, follow inventory control procedures, and report suspicious behavior.


• Complete opening and closing procedures for THESTORE include counting the till, lock/unlock doors, and daily checklist items as part of shifts.

 OTHER:

• Assigned duties will be performed exclusively within THESTORE or Guest Services.


• Other duties as assigned.

GUEST SERVICES & THESTORE QUALIFICATIONS:

• Applicants must be a minimum of 18 years old.


• Weekend availability is strongly preferred.


• Two years or more of customer service experience in an arts and culture or attraction environment (preferred).


• Strong customer service, time management, leadership and communication skills.


• Ability to be creative, patient, and multitask.


• First Aid and CPR training/certificate considered an asset.


• Smart Serve designation & Food Handler certificate considered an asset.

About THEMUSEUM

THEMUSEUM’s vision is to awe, inspire and enlighten and as such stages permanent and travelling exhibitions for both children and adults. Located in downtown Kitchener, THEMUSEUM is a charitable organization offering a unique blend of art and technology at play and provides an opportunity for children and adults to learn in a fun, imaginative, non-traditional, creative environment. We encourage you to visit our website at www.THEMUSEUM.ca.

THEMUSEUM strives to promote diversity in the workplace by considering all future employees without regard to race, religion, colour, age, sex, national origin, sexual identity, gender identity, genetic disposition, neurodiversity, disability, or any other minority. We encourage applications from all qualified individuals.  THEMUSEUM will accommodate all applicants as required by Human Rights Legislation and the AODA.

We thank all interested applicants. However, THEMUSEUM will contact only those candidates to be interviewed. No phone calls please.

This posting is to fill current vacancies.  

We are committed to a human-led hiring process. Applications for this position are reviewed and assessed by our hiring team without the use of AI-driven screening or decision-making tools.