Guest Services Representative

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Services Representative – JLL

What this job involves:

The Guest Services Representative plays a vital role in creating exceptional experiences for every shopping centre visitor. As the first point of contact, you represent JLL's commitment to excellence by delivering courteous, professional, and efficient service. Your direct contribution to customer satisfaction and retailer relations supports the centre's business objectives and strengthens its reputation in the community.

What your day-to-day will look like:

• Greet guests and respond to inquiries about the shopping centre's services, amenities, stores, and promotional activities

• Proactively create memorable customer interactions by providing personalized assistance and excellent service

• Promote and sell shopping centre gift cards

• Handle phone calls and provide accurate, courteous information

• Develop and maintain strong relationships with retailers by educating them about the centre's services

• Maintain comprehensive knowledge of products, services, promotions, and special events to suggest stores or gifts based on shoppers' needs

• Participate in special projects and support the supervisor with administrative tasks (schedules, gift cards, etc.)

Required Qualifications:

• High school diploma or equivalent

• Strong written and oral communication skills in both French and English

• Basic computer skills

• Ability to work in a fast-paced environment and multitask while maintaining a high level of professionalism

• Conflict resolution and management skills

• Flexibility to work weekends, evenings, holidays, and replacement shifts

Preferred Qualifications:

• Multilingual skills beyond French and English

• Familiarity with the centre's Crisis Management Manual and understanding of Guest Services responsibilities

• Previous customer service experience in a retail environment

• Positive attitude with a strong desire to provide excellent customer service

• Friendly, approachable, proactive, and solution-focused personality

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.