Health Navigator

The YMCA of Southwestern New Brunswick is working hard to address the critical issue’s facing the region: the health crisis, population decline, youth outmigration and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.

The Y team is a community of 450 employees and 500 volunteers, offering a diverse set of programs at 19 locations within the city and surrounding municipalities. If you don’t have a Y story yet – now is your opportunity. We invite you to see what the power of belonging can do for you, your career and your community.

Newcomer Connections is a key pillar within the YMCA family. Established in 1993, Y Newcomer Connections is a leading immigrant settlement centre focused on creating connections that will transform our community into a lasting, healthy home for immigrants from around the world, and from all walks of life.

POSITION OVERVIEW

The Health Navigator ensures that Newcomers of different backgrounds are equipped with the necessary information and supports to engage with the community systems in New Brunswick including but not limited to health care and government programs and supports. This position also ensures clients with low English skills access specialized healthcare beyond the scope of what is effectively provided current government services. This position works collaboratively with the Settlement Team to meet client needs. Evening and weekend work may be required on occasion.

CORE RESPONSIBILITIES

 The Health Navigator will:

1. Work with Newcomer Connections staff to identify and assist clients in need of assistance navigating all community supports including but not limited to healthcare, government programming, community partners, etc. with the goal of empowering clients as much as possible.


2. Develop and implement tools to assist clients and healthcare providers in accessing Patient connect services and other government supports for connection.


3. Coordinate appointments with clients and accompany clients when necessary to navigate systems.


4. Follow families with high complex needs to ensure needs are being met.


5. Deliver frequent information and orientation, referral and accompaniment sessions regarding local hospitals, health clinics and other access points to care and other relevant services.


6. Orient clients and providers to different coverage options, as required.


7. Orient clients to prescriptions and pharmacies, as required.


8. Foster strong relationships with healthcare providers, pharmacies, dentists and opticians in the region.


9. Collaborate with Regional Working Groups to identify and address gaps in service to all Non-Permanent Resident clients in Community Wellness, Public Health and Mental Health.


10. Provide meaningful resources to clients regarding health and well-being, including mental health.


11. Be on call at scheduled times.


12. Provide insight about the Newcomer community’s needs and challenges with respect to wellness and health.


13. Help maintain current client records in CRM, iCare and other relevant databases.


14. Complete monthly expenses.


15. Attend staff meetings.


16. Any other duties as assigned by Settlement Supervisor and/or GM of Newcomer Connections.

EXPECTED RESPONSIBILITIES

·           Acts as a champion for immigration, cultural competency and volunteerism

·           Demonstrates responsible behaviour at all times and maintains high ethical standards

·           Builds positive interaction both internally and externally to achieve work related goals

·           Models appropriate behaviours in line with the YMCA of Greater Saint John’s mission, vision and values; establishes rapport and maintains                 effective relationship building behaviour with staff, volunteers and members

·           Represents the YMCA of Greater Saint John and Newcomer Connections in a professional manner

·           Understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and beliefs upon staff, volunteers and                       members

·           Self manages personal professional development

·           Attends staff meetings as requested

SKILLS AND QUALIFICATIONS

·             A Bachelor’s Degree, Community College diploma or similar from an accredited institution;

·             Fluency in other languages other than English

·             Healthcare background and education

·             Knowledge of New Brunswick Healthcare and Social Services

·             Heightened sensitivity to the needs of our immigrant community

·             A minimum of 2 years work experience in a cross-cultural environment

·             Exceptional oral and written communication skills

·             Exceptional organizational and inter-personal skills

·             Demonstrated success in building cross-sector relationships

·             Experience as a volunteer

·             Computer literate (MS Office 365, Databases, Outlook)

·             Ability to work flexible hours

COMPETENCIES REQUIRED

•      Communication: Communicates in a clear, professional, and timely manner and supports information sharing and goal achievement

•      Creativity and Innovation: Develops new ways or adapts existing ideas to help us achieve desired results

•      Forward Thinking: Thinks beyond the current situation to anticipate changes that may affect the future of the organization

•      Planning and Organizing: Establishes a clearly defined and effective course of action for self and others to accomplish short and long-              term work goals

•      Quality Focus: Ensures that YMCA programs and services are superior

•      Relationship Building and Collaboration: Builds positive interaction both internally and externally to achieve work related goals

•      Self-Management: Works independently with minimal supervision

•      Sensitivity: Ability to develop an appreciation for the challenges of our clientele and display needed patience and resourcefulness.

•      Sense of Community: Demonstrates an awareness and understanding of community and responds to identified needs

•      Teamwork: Actively builds teams and encourages open relationships for maximum organizational effectiveness

WORKING CONDITIONS

·      As a full-time YMCA of Greater Saint John staff person your hours of work and location may be adjusted due to programming needs. There is              no guarantee of number of hours worked within a work week.

·      The YMCA of Greater Saint John has a Joint Health and Safety Committee which meets monthly to discuss health and safety within the                         workplace. Questions or concerns about your workplace must be brought forward to committee members.

·      In this role, you will be required to work in an environment which is often busy with high levels of noise.

·      As a YMCA of Greater Saint John staff person you are responsible for your own travel to and from work.

·      You are responsible for the member/client’s safety on a daily basis. You will be required to perform first aid and CPR when and if necessary and          you are certified to do so.

You will be responsible to follow and abide by YMCA Canada National Experience Program