Heavy Duty Operator

We are seeking a skilled and customer-focused Heavy Duty Operator to join our team at Astro Towing.

Safety, well-being, and community support are at the core of everything we do. The Heavy Duty Operator provides towing, recovery, and accident assistance services using a heavy-duty tow truck, all carried out in a safe, professional, and timely manner with a strong focus on delivering exceptional customer service. This includes responding to breakdowns and recoveries, conducting pre-trip inspections, communicating with dispatch, assessing and securing vehicles, and maintaining company equipment. This role is highly technical and requires a methodical thought process to provide specialized expertise in unique and challenging situations.

We operate 24 hours a day, 7 days a week, and are looking for someone to join our rotational shifts which include a combination of days, evenings, overnights, weekends, and on-call responsibilities.

Key Duties and Responsibilities

• Provide heavy duty towing, recovery, and roadside services in a safe, professional, timely, and supportive manner.


• Conduct self in a polite and considerate manner in all interactions with customers, dispatchers, and others.


• Complete pre-trip inspections prior to each shift.


• Communicate with dispatch via towing application to indicate status and availability.


• Inspect customer vehicles/equipment prior to performing services for physical damage; take pictures and complete vehicle inspections as appropriate.


• Enter accurate charges for services rendered via the towing application for invoicing purposes.


• Complete paperwork as necessary to fulfill customer and company requirements.


• Comply with all company directions, policies, rules, regulations, and practices when entering third-party property.


• Abide by municipal, provincial, and federal laws and regulations, and maintain a clean driving record.


• Maintain company vehicles and any equipment by providing all routine maintenance including washing, topping up fluid levels, and keeping the interior clean and tidy; and ensure that general maintenance such as oil changes and repairs are completed as necessary.


• Immediately notify the company of any damage, operational failure or signs of operational failure concerning the company vehicle and any equipment.


• Maintain personal appearance and uniforms in compliance with company policies and practices.


• Be ready and available for duty when shifts start, and for the entirety of the shift.


• Attend meetings as requested for job and safety information.


• Attend training and achieve professional certification as directed by management.


• Assist in keeping the storage compound clean and orderly and adhere to procedures when dropping off or picking up.


• Perform other job-related duties as requested.

Competencies Required

• Must hold and maintain a Saskatchewan Class 1A driver’s license.


• At least two (2) years of heavy hauling or commercial driving experience is preferred.


• Friendly attitude with a strong focus on customer service.


• Mechanical aptitude with a passion for heavy vehicles and equipment.


• Ability to solve problems by analyzing situations and applying critical thinking skills.


• Physically capable of lifting, bending, climbing, and kneeling.


• Neat and tidy in appearance.


• Comfort using various web and phone applications.


• Willingness and ability to stay calm under pressure and manage high-stress situations.


• Ability to diffuse and resolve conflict in a professional manner.


• Self-starter mindset and ability to work independently with minimal supervision.


• Commitment to environmental compliance and safe work practices.

This role is ideal for someone who thrives in dynamic, often high-pressure environments, enjoys working independently, and takes pride in helping others during stressful situations.

If you have the technical expertise, strong work ethic, and mindset to provide specialized heavy-duty services while upholding safety and customer service standards, we encourage you to apply. Please note that an acceptable criminal record check is a requirement for this position. As a safety-sensitive position, it also requires clear pre-employment and ongoing random drug (including marijuana) and alcohol testing.

Visit www.astrotowing.ca to learn more about us!