Help Desk Associate- Toronto Head Office

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Help Desk Associate- Toronto Head Office

Reporting to the IT Director, the Help Desk Associate is responsible for providing a high level of IT service and support for the Company's employees, coordinate the IT helpdesk for internal users ( IT support) within the organization, and to ensure that the role is in compliance with the Company's high standards of performance for optimal business functioning.

Responsibilities include:

• Coordinate and manage the Companies internal help desk IT system by assigning issues, resolving, escalating or providing a temporary solution to all user requests
• Work with HR to onboard, support and offboard all staff
• Assist the I.T Support Specialists and Helpdesk Associate for all IT related issues as required
• Set up and install hardware/software for computers at Head Office and clinics
• Deploy new computers and applicable software applications using Microsoft System Center Configuration Manager (SCCM)
• Organize and deploy new OS updates (Windows) for necessary upgrades related to Computer workstations, desktops and laptops
• Day to day admin of the Company’s MS Windows Servers and workstations and clinic application.
• Setup, troubleshoot printers at Head Office and clinics as needed
• Work alongside current IT staff to support both Toronto Head Office and clinics
• Set up new user accounts and groups using internal web portal
• Create shared mailboxes/resources 
• Set up new users, extensions, voicemail and troubleshoot issues on a Cisco Unity IP phone system
• Ultimately responsible for keeping network clean, virus and spyware free
• Works closely with all departments regarding any IT functions/issues necessary to drive and support the production lines
• Support users on use of the Cisco VPN client 
• Configure user accounts in the corporate intranet environment (SharePoint)
• Configuration and support of Company’s mobile devices (Apple iPhone/Samsung Android)
• May perform special projects as required by the IT Director
• All other duties as assigned
 

Education and Certification

What You Will Need:

• Post-secondary education such as a diploma or degree in information systems, communications, computer science, or another related field is required
• 1 – 2 years of related experience
• General PC support, troubleshooting, assembly and repair
• Knowledge of Active Directory administration, including managing and creating Organizational Units and Group Policies, an asset
• Valid drivers license required to fulfill duties across locations
• Must be detail oriented and organized in order to handle multiple priorities in a fast-paced environment
• Excellent interpersonal, time management and communication skills
• Able to work independently and prioritize tasks/responsibilities
• Dependability to work assigned hours to ensure full coverage. Overtime is occasionally worked in order to meet the demands and deadlines associated with the position
 

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About Hearing Life

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.
Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.”

Accommodation

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.