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Help Desk Operator
Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.
Responsible for the Work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project.
Operators are required to use various communication technologies including but not limited to radio, telephone, and email to Communicates with the TOCC, colleagues and Subcontractors to ascertain defect information and accurately input them into the Maintenance Management and Performance Reporting System (MMPRS).
Once all the defect information has been ascertained, the Operator is to review the reported defect to establish the KPM impact or if it is a repeat failure. Once stablished, the Operator shall liaise with the relevant department(s) and/or Subcontractors to ensure an effective response (within the KPM timescales). Once rectified the Operator shall ensure that that Work order is accurately completed in a timely manner. Should the defect not be rectified on the first occasion, they are draft a Temporary Work order request for approval with the Client with negotiation required until approved.
Operators are to work closely with YCC Controllers and assist with all activities associated within a modern Yard Control Center where appropriate. Should the position holder be identified as a suitable individual for further progression into the role of YCC Controller, further training will be provided to cover that Duty.
Location – Ottawa, ON
Your role within the team:
Responsible for the efficient management of defects:
Leads continuous improvement initiatives by:
Performs other related duties consistent with the duties outlined above.
Why choose AtkinsRéalis as an employer?
Because we offer:
The ideal candidate:
Preferred –
Safety critical position – This position is not safety critical but fitness for duty is a requirement to progress to the YCC position.
Please submit your cover letter clearly indicating how your experience aligns with this role and include your salary requirements along with your CV.
Are you up for this challenge? Apply today and join our team to help engineer a Better Future for our Planet and its People.
At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.
AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as “AtkinsRéalis”) are committed to protecting your privacy. Please consult ourPrivacy Noticeon our Careers site to know more about how we collect, use, and transfer your Personal Data.
By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.
Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).
Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.
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