Help Desk Support - #2024-9507 (reqID)

We are currently looking to hire a Laboratory Help Desk Coordinatorin Winnipeg, MB to assist in maintaining the daily operational and functional workflow in the Laboratory, including taking sick calls and scheduling.

Employment type: Permanent Full-TimeShift details: Monday to Friday, 8:30 am to 5:00 pm
Number of hours: 80 hours biweekly.

Internal posting expires on May 22, 2024.

Responsibilities:

Responsible for entry of timesheets and schedules, data entry of payroll, ensuring accuracy and timely submission to payroll department

Responsible for managing annual vacation request process

Create and distribute memos and protocols for laboratory staff

Assist in the distribution of correspondence to laboratory staff and maintains detailed logs

Assist with the implementation of policies and procedures by aiding employees, as required, on the interpretation and administration of said policies and procedures

Maintain employee training and payroll files and provide administrative support in updating these files.

Scheduling of laboratory staff according to collective agreement language in collaboration with department charge technologists, including monitoring weekend scheduling.

Calling of staff to replace sick calls, updating attendance calendar and absence log, flagging issues to Managers as appropriate for each lab department.

Providing support to the Manager, Laboratory Operations as required in the administration of the Collective Agreement language, which includes tracking employee leave days, vacation, attendance, etc.

Maintain detail logs of all inquiries, problems, and their solutions

Prepare weekly and monthly reporting, as required. Including but not limited to volume reports, turn around time, productivity, etc.

Collaborate with managers and charge technologists in the maintenance of department SOPs and job aids.

Must have:

A secondary school diploma (Grade 12) or equivalent

Minimum of five (5) years’ experience in a Patient Services field

Excellent computer skills with intermediate or high level of Excel

Formal Training in the areas of Medical Office Assistant, Medical Transcription, Unit Clerk, Medical Terminology, or similar programs would be considered an asset.

High level of service experience in a fast-paced environment by delivering prompt, courteous and professional service to all staff and clients.