Help Desk Technician

Dealership:

Help Desk Technician

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify "Auto Done Easy". DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!

The DFC Help Desk Technician will have a variety of responsibilities that include processing general system support requests from Driveway Finance Corporation employees, administrative duties for the hardware ordering, and daily department support.

The DFC Help Desk Technician reports to the DFC Business Systems Supervisor.

Logistics

• Toronto, Canada
• Hybrid (3 days in office, 2 days from home)
• Pay : $60,000 - 85K CAD

Compensation Range: $60,000- $85,000, with a typical starting range of . Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Responsibilities

• Level 1 support for DFC Systems
• Respond to inbound calls and assist with ticket creation and updates
• Provide basic ticketing support and issue tracking assistance
• Coordinate system support issues with Business Analysts, Lithia IT support and third-party vendors to meet the DFC SLA's
• Troubleshoot and provide hardware and software support for end users
• Assist with DFC phone system management, support, and monitoring.
• Assist in updating, testing, and implementing new systems for DFC.
• Process onboarding/transfers/off-boarding tickets & documentation and provide first day support for new DFC employees.
• Process hardware requests, station setup, and assist in managing the DFC tech inventory.
• Handles diverse supportive tasks that may need immediate attention.
• Process correspondence, forms, and other documents which would include scanning and saving documents as needed.
• Other duties as assigned.

Skills and Qualifications

• Working knowledge of phone and network technologies
• 1 year experience of technical support preferred
• Strong attention to detail.
• Sense of urgency.
• Excellent communication.
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Competencies

• Does the right thing, takes action and adapts to change.
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through.
• Desire to learn new systems and technology and processes.
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results.
• Thrives on a team, stays positive, lives our values.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing