Helpdesk Support Specialist

IT Jobs in Canada

Job Description

Live Assets | IT Staffing Solutions is hiring a Helpdesk Support Specialist for one of our client.

Responsibilities

• Serving as the primary point of contact for technical inquiries and support needs of onsite and remote staff across multiple office locations


• Managing the entire process for onboarding and offboarding new employees, including provisioning with MS Intune and conducting new user presentations.


• Providing support for various Microsoft 365 services, including Office, SharePoint,
  
  Teams, and Exchange.


• Taking ownership of asset management processes for both 1st and 2nd line support activities.


• Administering the corporate Azure AD platform for user management and security purposes, including AD, Intune, and MS Defender


• Overseeing the setup and imaging of laptops and autopilot devices.


• Supervising and maintaining accurate records of IT asset inventory utilizing third-party tools.


• Monitoring and managing internal IT service management tools to ensure smooth operations.


• Managing endpoint devices in a predominantly HP and Windows environment.


• Handling administrative tasks related to Zoom meeting room usage and setup.

Necessary Skills

• Previous experience working in a global IT support team.


• Experience providing 1st and 2nd line support in a Microsoft Azure environment.


• Experience troubleshooting and resolving technical issues in a Windows 10/11 environment.


• Experience in onboarding and offboarding personnel.


• Experience in Azure AD administration, including AD, Intune, and MS Defender.


• Familiarity with supporting M365 services such as Office, SharePoint, Teams, and Exchange.


• Demonstrated proactive problem-solving abilities in addressing IT challenges promptly.

About Live Assets | Leaders in IT Excellence | Greater Vancouver Area

Live Assets is a premier IT agency dedicated to delivering excellence in tech solutions across various industries.

Our agency is renowned for its expertise in engineering, and we take pride in our track record of delivering outstanding IT projects with precision and innovation.

With a wide spectrum of clients spanning different industries, we cater to both permanent and contract IT opportunities.

Discover more about our agency and stay updated on our latest developments through our social media channels:

LinkedIn–Twitter–Facebook–Youtube–Glassdooor