Homeowner Care Representative

Come join one of Canada’s Top Small & Medium Employers located in the Okanagan!  

Mission Group provides team members with a competitive base salary as well as variable pay, annual merit pay increases, paid vacation, a comprehensive benefit plan, a matching RRSP plan, a general education & training program, and much more. In addition, team members can enjoy paid time off each month to volunteer for causes they care about!

Mission Group is seeking a Homeowner Care Representative to join the Homeowner Care team. Reporting to the Homeowner Care Manager, the individual will be responsible for the coordination and repair of deficiencies and service calls after homeowners take possession of their space. Working closely with the construction team and trades, the Homeowner Care Representative will coordinate homeowner handovers and ensure the completion of deficiency requests. This role requires a blend of strong customer service and technical hands-on skills. The role is ideal for someone who is service-minded, customer-focused, and experienced with a toolbelt.

What you’ll do:

• Complete deficiency repairs in advance of homeowner possession dates and warranty timelines, including hands-on finishing work such as repainting and paint touch-ups, drywall patching and repairs, minor carpentry and trim/baseboard adjustments, window and door alignments, and other detail-oriented trade tasks


• Lead homeowner orientation walkthroughs and document any deficiencies requiring repair or remediation


• Coordinate repairs with external third parties


• Schedule and attend service appointments with homeowners


• Address service requests related to warranty coverage policies


• Maintain clear and regular communication with internal teams regarding outstanding and in-progress items


• Accurately track and update all service records within Salesforce


• Ensure the service vehicle is properly maintained and kept clean and presentable


• Perform additional duties and responsibilities as assigned

What you’ll bring:

• Minimum of 3 years of customer service experience


• 3+ years of experience either in construction, preferably in residential construction, or facilities maintenance


• Post-secondary education in a trade such as carpentry is an asset


• Multitasking and time management skills with the ability to prioritize tasks


• Strong communication skills to represent Mission Group positively and professionally


• Ability and proficiency in using all tools related to construction and comfort with working at heights


• Team player, professional attitude, compassion for customer concerns


• Strong organizational skills


• Knowledge of construction and building codes


• Dedication to safety and safe work procedures


• Ability to work with little or no supervision or in a team environment


• Ability to lift and hold 40 lbs.


• Valid Class 5 drivers’ license and insurable

About Mission Group:

At Mission Group we create places for people to flourish. We don’t just build homes – we also work hard at building communities, careers, and opportunities. It goes without saying our team members are not just employees, they are also the current and future workers, experts, entrepreneurs, and leaders in our industry. Whatever path they’re on, we enjoy helping them achieve their goals while they’re helping us achieve ours.

Try a new path.  See where it can take you.