Hostel Attendant-Summer Seasonal

About the role

We are looking for someone to join our team to help out 2-3 days a week in our Hostel location. We are hoping to have someone who will assist with our front desk as well as housekeeping during our busy summer season! This would start as soon as possible and run until September 5th.

What you'll do

Responsibilities

Front Desk and Reservations: 

·   Greet and assist hostel guests in a friendly and professional manner. 

·   Check-in and check-out guests, creating a seamless arrival and departure experience. 

·   Provide information on Hostel facilities, local community, and create reservations for the Canmore hostel. 

·   Monitor the hostel email and guest inquiries. 

·   Answer phone calls from guests with hostel inquiries. 

·   Handle guest complaints and conflict resolution to ensure satisfaction.  

·   Making hostel reservations if needed.  

·   Daily usage of Teams and our property management system.  

Housekeeping: 

·   Perform daily housekeeping duties to ensure cleanliness and orderliness of hostel common areas and guest rooms. 

·   Change bed linens, clean bathrooms, vacuum, mop, and ensure rooms are ready for guest arrival. 

·   Perform housekeeping duties as needed, this may include deep cleans, facility checks. 

·   Maintain inventory of cleaning supplies as needed and ensure that stock of stored and used in a safe manner.  

General Responsibilities: 

·   Answer inquiries via phone, email, or in person. 

·   Maintain a positive and welcoming atmosphere for guests. 

·   Adapt to any additional duties or responsibilities assigned within the hostel environment.  

Qualifications

·   Positive and engaging personality. 

·   Strong communication and interpersonal skills. 

·   Attention to detail and commitment to maintaining a clean environment. 

·   Time management to ensure tasks are completed in a timely and effective manner. 

·   Previous travel, hostel, or customer service experience is an asset. 

·   Ability to lift up to 50lbs and roll objects up to 75lbs. 

·   Fluency in a second language is an asset.