Host.ess

Status: Full time

Salary : 23.81$ per hour

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Reporting to the restaurant supervisors, the host or hostess plays a crucial role in welcoming and guiding customers within our establishment. As the first person customers encounter, the host or hostess embodies the image of our company by providing a warm and professional welcome. Responsible for ensuring an exceptional customer experience from the first contact, the host or hostess contributes to creating a welcoming and friendly atmosphere. By closely collaborating with the service team, the host or hostess ensures a smooth transition between customers' arrival and their seating at their table, thus playing an essential role in the overall success of our establishment.

Main Responsibilities:

• Greet customers upon arrival and escort them to their table.
• Provide information about the menu, daily specials, and ongoing promotions.
• Take reservations by phone, online, or in person and accurately record them.
• Organize waiting lines and manage customer wait times.
• Coordinate with the service team to ensure tables are prepared and cleaned efficiently.
• Respond to customer requests and resolve issues in a professional and courteous manner.
• Maintain clear and fluid communication with other staff members to ensure efficient service.
• Maintain a clean and organized environment in the reception and seating area.

Advantages:

• Group insurance covered 50% by the employer after the probationary period.
• Meals included (taxable).
• Seven (7) personal days per year.

Requirements:

• Previous experience in a similar role preferred but not mandatory.
• Excellent hospitality and customer service skills.
• Ability to work effectively in a dynamic and sometimes stressful environment.
• Good verbal communication and interpersonal skills.
• Flexibility in schedule, including evenings, weekends, and holidays.
• Ability to handle difficult situations calmly and professionally.
• Basic knowledge of reservation and queue management software is a plus.

Languages: Bilingualism (French and English), both oral and written, is required for this position as we serve an international clientele.

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/ .

Why join our team:

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

Social life is at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.