Housekeeping Supervisor - Chateau Nova Yellowknife

Primary Functions:

The Housekeeping Supervisor is a hands-on role, assisting the housekeeping department by maintaining a high standard of cleanliness for the hotel. Responsible for maximizing guest satisfaction and loyalty, by overseeing the cleanliness and overall appearance of the interior and exterior of the hotel, guest rooms, and corridors. They are passionate about serving others and working as a team with associates from all departments.

This qualified candidate must have open/ flexible availability; the hours of work are full-time (30+ hours per week) include evenings, weekends, and holidays.

Responsibilities and Position Duties (including but not limited to the following):

• Follows all established and future front office Standard Operating Procedures.
• Accountable for the housekeeping department in the absence of the Executive Housekeeper.
• Ensures the highest standards of cleanliness in accordance with housekeeping Standard Operating Procedures and Key Deliverables.
• Liaises with the Front Office and Maintenance department in related tasks such as room status, VIP’s, and room maintenance work requests.
• Inspects and passes rooms in a timely, efficient manner. Updates the code status for the Front Office.
• Assists with administration including inventory control, closing discrepancy reports, and daily arrival list.
• Conduct daily walk-throughs of the hotel. Notes any deficiencies and follows up as required.
• Ensures arrivals are blocked and checked on a daily basis.
• Secures keys in accordance with the hotel’s key management policy.
• Reports all performance concerns to the supervisor.
• Assists with training new associates according to standards.
• Checks a minimum of 50 rooms to ensure Quality Standards are consistently met.
• Ensures all associates are working safely on the floors.
• Assists with monthly cleaning programs and lost/found items with policies, standards, and procedures.
• Participates in monthly communication meetings with the housekeeping team.
• Participates as part of the Health & Safety Committee for the property
• Reports all concerns related to Maintenance, Health and safety, Security or Suspicious circumstances (including smells/sights and sound) immediately.
• Adheres to all Nova standards, including Hygiene and Grooming, Health and Safety, Fire Safety and Guest Interactions.
• Other projects/duties as assigned.

Education and Qualifications:

• Must be able to legally work in Canada
• Must speak fluent English
• No formal education required
• Prior experience in supervisory role in hotel setting an asset 
• Intermediate computer skills 
• Excellent communication and leadership skills
• Able to multi-task and shift priorities in a fast paced environment

• Leadership Abilities
• Customer-Focused
• Results Oriented
• Detail Oriented 

Nova Perks:

In addition to competitive wages we offer:

• Staff Rates at any of our locations throughout NWT, Saskatchewan and Alberta.
• Friends & Family Rates at any of our locations 
• Extended Health Benefits for full time employees 
• Employee Discounts at the F&B Outlets 

About Us:

• Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family. 

The Destination:

• The Northwest Territories is so many things. It's the start of a journey. An attitude. A destination like no other. It is a place from the pages of history. A place that still lives free and wild. Big and big-hearted. Full of adventure and discovery. And more accessible than you think. It is endless waters and unmatched landscapes. The Northwest Territories is the last corner of North America to be tamed – home to the biggest and deepest lakes, the highest waterfalls, the fabled Northwest Passage, the forbidding Barrenlands and so much more. The Northwest Territories is the best place on Earth to witness the cavorting Aurora and the midnight sun. In summer, it's downright toasty. In winter, it is a new experience, with sundogs, moonbows, trees frosted in glitter, and roads made out of ice. It is an immense land here for you to explore. It is waiting for you.

We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.