Housing Focused Shelter Team Lead

The Housing Focused Shelter Team Lead fulfills the mission of The Mustard Seed by maintaining a high level of professionalism and respect for all who enter the space and live in the neighborhood. Reporting to the Shelter Manager, the Shelter Team Lead oversees all building operations and shift activities. This position is responsible for leading and mentoring a team of Housing Focused Shelter Workers, ensuring the effective execution of daily operations, and providing person-centered support to guests. This role involves daily crisis intervention, conflict resolution, and coaching conversations, ensuring a supportive and well-managed environment for both guests and staff.

Employment Type: Full-Time

Schedule: Sunday to Thursday, 7:00 am to 3:00 pm

Reporting to: Shelter Supervisor

Location: Kamloops, BC

Salary: $59,280.00

MAJOR DUTIES AND RESPONSIBILITIES

• Provide supportive and proactive leadership to the Housing Focused Shelter Workers.


• Lead shift teams, ensuring follow-through of Housing Focused Shelter Workers' tasks and responsibilities.


• Train, oversee, and mentor employees and volunteers during shifts.


• Serve as the primary point of contact for Housing Focused Shelter Workers when calling in sick. Ensure clear and timely communication with all team members and coordinate suitable coverage for unexpected staff absences with TMS provided cell phone


• Oversee and respond to incoming text messages and phone calls directed to the team lead phone, ensuring timely and appropriate communication.


• Provide regular feedback and encouragement to Housing Focused Shelter Workers.


• Collaborate with the Shelter Manager regarding operational and staffing concerns.


• Provide assistance to other shelter locations as needed, based on operational requirements and priorities.


• Conduct intake, assessments, and referrals for individuals utilizing shelter services.


• Work collaboratively with Housing Focused Shelter Workers on case management, provide guidance and training as required.


• Employ case management tools to help shelter participants set and achieve short-term and long-term housing goals, carrying a caseload between 7-8 clients at a time.


• Ensure the shelter provides a warm, safe, and clean space for individuals utilizing shelter services.


• Oversee the building of trusted relationships with the most vulnerable citizens accessing programs and services.


• Build healthy relationships with guests by actively listening, identifying their needs respectfully, and providing person-centered support and care. This includes offering resources and referrals, de-escalating conflicts, maintaining healthy boundaries, and encouraging guests to seek services that support their goals.


• Engage in spiritual conversations with guests and staff comfortably.


• Enforce shelter rules, expectations, and guest loss of service when necessary and provide crisis intervention.


• Facilitate re-entry and reconciliatory conversations with suspended shelter guests in partnership with the Restoration Committee.


• Follow appropriate health & safety protocols and recommendations.


• Ensure all emergency systems are fully operational and respond to emergencies.


• Take initiative to assess situations and make appropriate decisions to support staff and guests.


• Maintain accurate records independently as required.


• Complete daily reports and ensure delivery of incident reports and data collection.


• Respect proper boundaries with guests at all times.


• Facilitate team and critical incident debriefs as well as daily pre-briefs.


• Participate in all staff training, meetings, and regular one-on-one sessions.


• Collect data and maintain accurate client records in CCMS using FDARP.


• Ensure client records and information are kept confidential, updated, and secure.


• Ensure compliance with all health and safety policies and procedures, promptly submitting incident reports through our safety software as required to help maintain a secure environment for all shelter participants and staff.


• Execute tasks assigned by the Shelter Manager.


• Perform other duties as assigned.

MINIMUM QUALIFICATIONS AND SKILLS

• Diploma and/or certificate in Human Services, Social Work, or relevant fields is an asset.


• Strong desire to work with vulnerable populations, particularly those experiencing homelessness.


• Minimum 2 years of experience working in a frontline capacity within the social services sector.


• Knowledge and experience working with mental health issues and addictions.


• Strong organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.


• Excellent communication skills (written and verbal) and conflict resolution abilities.


• Effective problem-solving skills.


• Proven leadership capabilities and the ability to provide both positive and critical feedback.


• Self-starter with the ability to work independently and collaboratively in a cross-functional team.


• Strong interpersonal skills and the ability to build strong relationships.


• High degree of professionalism, integrity, discretion, and tact in dealing with confidential matters.


• Valid Standard First Aid and Non-Violent Crisis Intervention Certification.


• Proficiency in MS Office applications (Outlook, Word, Excel, PowerPoint).

WORKING CONDITIONS

• This position involves working in a challenging and potentially volatile environment where you may encounter racial slurs, name-calling, and derogatory comments from community members. It requires resilience, conflict resolution skills, and the ability to maintain professionalism and composure in the face of adversity. Training and support will be provided to ensure your safety and well-being.


• This role demands varied mental and emotional effort. The team lead must effectively respond to intense situations, provide conflict resolution, and work directly with clients at risk.


• The position is often fast-paced and requires a moderate level of mental effort to analyze information, solve problems, and process documents and data.


• Successful execution of essential job functions involves responding appropriately to intense situations (including traumatic incidents), resolving conflicts, working directly with at-risk clients, and providing necessary information.


• The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests.


• This position requires training in the usage of a two-way radio communication system, MS Office-based computer programming, as well as familiarity with the CCMS database system, FDARP, FOIPPA, First aid, NVCI, and SafeTALK.


• This position may be required to work out of other TMS locations based on the needs and direction of TMS.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed.


• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.


• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

COMPENSATION & BENEFITS

• The Mustard Seed offers a competitive compensation package for full-time employees, which includes extended health and dental benefits for both staff and their dependents.


• All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.


• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.


• Please visit our careers page to see more job opportunities.