Housing Focused Shelter Team Lead

The Housing Focused Shelter Team Lead fulfills the mission of The Mustard Seed’s ministry by maintaining a high level of professionalism and respect for all who enter the space and live in the neighborhood. Reporting to the Shelter Supervisor, the Housing Focused Shelter Team Lead is responsible for matters occurring in the building and all shift operations. Crisis intervention, conflict resolution, and coaching conversations are daily occurrences for this role.  

Employment Type: Full-Time
Schedule: Sunday to Thursday, 2:00 pm to 10:00 pm
Reporting to: Shelter Supervisor

Location: Foothills Shelter, Calgary, AB. 

MAJOR DUTIES AND RESPONSIBILITIES

• Ensure provision of a warm, safe, clean space for respite for community participants accessing the shelter.


• Always prioritize the dignity of our community members while practicing proper boundaries.


• Collaborate with the Shelter Supervisor - Evening regarding operational and staffing concerns.


• Enforce shelter rules, expectations, and loss of services with participants when necessary.


• In partnership with the Restoration Committee, facilitate re-entry and reconciliatory conversations with suspended community participants.


• Train, oversee, and mentor employees and volunteers.


• Provide oversight in the very important work of building trusted relationships with the most vulnerable citizens who access the programs and services at The Mustard Seed.


• Ensure the follow-through of the Housing Focused Shelter Worker’s tasks and responsibilities.


• Be a supportive and proactive leader while overseeing the Housing Focused Shelter Workers. You will be expected to take initiative, problem solve using critical thinking.


• Prioritize and provide solutions to staff concerns and community member issues.


• Provide feedback and encouragement to Housing Focused Shelter Workers regularly.


• Facilitate team and critical incident debriefs & daily pre-briefs.


• Complete daily reports—ensure delivery of incident reports and collection and reporting of statistics.


• Participate in all staff training, staff meetings, and regular one-on-ones.


• Ensure that clients’ records and information are kept confidential, updated, and secure.


• Perform other duties as assigned.

MINIMUM QUALIFICATIONS AND SKILLS

• Minimum 2 years of experience working in a Frontline capacity.


• Knowledge and experience working with mental health issues and addictions.


• Strong leadership, people, and communication skills.


• Ability to provide positive and critical feedback.


• Effective problem-solving skills.


• A self-starter with the ability to work in a cross-functional team.


• Excellent interpersonal skills and ability to build strong relationships.


• Excellent computer skills (proficient in Microsoft Office Suite and ability to use required software).


• A high degree of professionalism.


• Desire to serve in a Christian ministry.         

WORKING CONDITIONS

• This position is often fast-paced and requires moderate amount of mental effort to analyze information, problem solve and process documents and data.


• Moderate mental effort required to successfully accomplish the essential job functions such as responding to clients, intense situations (including traumatic incidents) and providing information.


• The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests.


• This position requires the training in usage of a two-way radio communications; MS Office based computer programming, as well as the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTALK.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed.


• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.


• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

COMPENSATION & BENEFITS

• The Mustard Seed offers a competitive compensation package for full-time employees, which includes extended health and dental benefits for both staff and their dependents.


• All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.


• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.


• Please visit our careers page to see more job opportunities.