Housing Liaison Worker - 6280H

Join Our Team
Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 22,530 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

One full-time contract Housing Liaison Worker position available, starting on March 09, 2026, and ending on March 09, 2027, working 37.5 hours per week.

*A vehicle with class G license and 2 million liability is required

What’s In It for You?

•  Job Band H (hourly wages): Min - $29.51, Mid - $32.04, Max - $36.33


• A positive work culture, inclusive workplace policies, and employee wellness initiatives.


• Eligible to join the HOOPP defined pension plan on a voluntary basis.


• Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.


• 3 Weeks paid vacation (pro-rated to start date and hours for position; accumulated bi-weekly)


• 15 hours of personal time per year.


• Paid sick time (pro-rated to start date and hours for position; accumulated monthly) to a maximum of 300 hours.


• 11 paid holiday benefits per year plus a floater day.


• Discounted GRT passes through membership with Travel Wise.


• Employee Referral Incentive Program.


• Professional development and tuition reimbursement opportunities.


• Staff appreciation events.

Your Role:

• Establishes and maintains case files.


• Ensures the completion of all documentation to assist with accurate statistical collection.


• Completes program-reporting requirements and documentation.


• Assists in the compilation of information to assist with research and development.


• Works with community partners to develop a viable sustainability plan for the program.


• Develops relationships with private market landlords and property management groups to secure apartments/rental units for individuals experiencing chronic homelessness.


• Liaises with the PATHS2Home team to successfully match landlords with participants needing housing units.


• Collaborates with the PATHS2Home team to develop a standardized process to house participants.


• Works with PATHS2Home team to identify participant complex housing-related needs and assists them to develop and execute strategies to promote housing stability.


• Provides support to landlords/property managers to enable them to sustain relationships with participants identifying with complex needs.


• Engages in creative problem-solving to address landlord needs and concerns. Maintains a high level of diplomacy in communicating with landlords and community partners.


• Visits and checks properties in relation to participants’ housing needs. Works collaboratively with the PATHS2Home team and community partners to ensure a coordinated approach to services.


• Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.


• The above tasks are representative but not all inclusive.

Your Talents and Experience:

• A degree or diploma in social services with relevant experience working in a community-based setting.


• Experience in supportive counseling and case management.


• Knowledge of the local housing market and community services within the K-W community.


• Excellent oral and written communication skills.


• Reliable transportation is essential for this position.


• Required to hold a “G” class license and a two-million-dollar liability policy as part of personal car insurance.

If you are community-focused and share our values and commitment to equity, we want you to grow with us. Please submit your application in confidence, no later than 4 pm on February 13, 2026.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at [email protected] or by calling 519-707-1958 ext. 1247.

Our Commitment to Equity:
To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well-being of the communities we serve.

Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.