Housing Liaison Worker - Housing Services

Join Our Team
Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 18,000 people annually in Waterloo Region and Wellington County. 
 
We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

There is one full-time Permanent Housing Liaison Worker position available starting on August 04, 2025, working 37.5 hours per week.

Your Role:

Identifies private market landlords and property management groups to make available apartments/rental units for participants who experience chronic homelessness. Works with PATHS2Home team, landlords and property managers in matching participants needing housing with rental apartments/unit. Provides support to the relationship between landlords/property managers and community partners and tenant when needed. Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.

Tasks:

Landlord and Community Development:

1. 
   Develops relationships with private market landlords and property management groups to secure apartments/rental units for individuals experiencing chronic homelessness.


2. 
   Liaises with the PATHS2Home team to successfully match landlords with participants needing housing units.


3. 
   Collaborates with the PATHS2Home team to develop a standardized process to house participants.


4. 
   Works with PATHS2Home team to identify participant complex housing-related needs and assists them to develop and execute strategies to promote housing stability.


5. 
   Provides support to landlords/property managers to enable them to sustain relationships with participants identifying with complex needs.


6. 
   Engages in creative problem-solving to address landlord needs and concerns.


7. 
   Maintains a high level of diplomacy in communicating with landlords and community partners.


8. 
   Visits and checks properties in relation to participants’ housing needs.


9. 
   Works collaboratively with the PATHS2Home team and community partners to ensure a coordinated approach to services.


10. 
    Serves as a linkage between community support and services for ongoing support and facilitated eviction prevention and housing stability.


11. 
    Develops a system to respond to landlord and/or participant tenant concerns.


12. 
    Develops and implements tools to support PATHS2Home participant tenancies (i.e. Landlord assurances and incentives).


13. 
    Develops a system for consistent completion of Landlord Satisfaction Surveys.


14. 
    Evaluates the results of the Landlord Satisfaction Surveys and implements changes as necessary.


15. 
    Develops some form of landlord recognition.

Administration:

1. 
   Establishes and maintains case files.


2. 
   Ensures the completion of all documentation to assist with accurate statistical collection.


3. 
   Completes program-reporting requirements and documentation.


4. 
   Assists in the compilation of information to assist with research and development.


5. 
   Works with community partners to develop a viable sustainability plan for the program.

Your Talents and Experience:

A degree or diploma in social services with relevant experience working in a community-based setting. Experience in supportive counseling and case management. Knowledge of the local housing market and community services within the K-W community. Excellent oral and written communication skills. Reliable transportation is essential for this position. Required to hold a “G” class license and a two-million-dollar liability policy as part of personal car insurance.

What’s in it for you? 

• 
  Job Band H (hourly wages): Min - $29.51, Mid - $32.04, Max - $36.33


• A positive work culture, inclusive workplace policies, and employee wellness initiatives.


• Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP).


• Enrollment in our Modular Health and Dental Benefits plan with Sun Life.


• Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.3


• 3 Weeks paid vacation (accumulated bi-weekly)


• 15 hours of personal time per year.


• Paid sick time (pro-rated to start date and hours for position; accumulated monthly) to a maximum of 300 hours.


• 11 paid holiday benefits per year plus a floater day.


• Discounted GRT passes through membership with Travel Wise.


• Employee Referral Incentive Program.


• Professional development and tuition reimbursement opportunities.


• Staff appreciation events.
  

If you are community-focused and share our values and antiracism commitment, we want you to grow with us. Please submit your application through BambooHR, in confidence, no later than 4 pm on July 11, 2025

This is an internal and external posting.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at [email protected] or by calling 519-707-1958 ext. 1247. 

Commitment to Equity 

As a community agency delivering mental health, employment, and housing services, Starling Community Services acknowledges Canada’s history of systemic racism, oppression, and the need for structural and institutional change. We are committed to continuously improving so that we may deliver equitable and accessible services to our entire community.  

We are dedicated to embedding equity practices into the fabric of our organization, recognizing that this requires ongoing effort, education, and dialogue. Guided by our equity strategy, we are committed to providing equal opportunities for career advancement, professional development, and success for all staff, regardless of their identity or background.