HR Business Partner, Performance

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. 

Reporting to the Senior Manager of People Success, the HR Business Partner, Performance will coach front-line leaders across one or multiple business units. This role will be key in driving the evolution of centralized performance support while meeting managers to support Toast employees in key career moments. You will enable our leaders of today to be leaders for the future through coaching and support to develop long-term, scalable leadership skills.  You will be at the forefront of empowering data driven decision making as it pertains to performance, where leaders need support and driving accountability for equitable and consistent performance management. 

About this roll* (Responsibilities) 

• Act as a consultant to front-line leaders  on performance management including:
• Coaching leaders on how to address various performance situations; conducting effective performance conversations; and best practices/expectations in documentation of performance actions
• Enabling leaders of leaders (up to Director level) to coach their own team on these expectation 
• Advise on navigating sensitive low performer scenarios 
• Support leaders to ensure  equitable and consistent intervention for employees who require support to meet role expectations 
• Navigate nuance, ask questions and appropriately engage and inform stakeholders such as employee relations as required 
• Support the compassionate offboarding of employees as required  
• Identify (with support) what consultations are highest priority and sensitivity and Influence leaders to leverage self-service resources available today (e.g. Intranet, People Centre of Excellences)  for out of scope requests
• Ensure policies, practices, and programs are administered in an equitable and consistent manner
• Partner with Employee Relations, Functional People Success Partners, Learning & Organizational Development and other Centers Of Excellence on processes and enablement to improve the employee and manager experience as it pertains to performance management 
• Influence leaders to manage performance over the year,  including leveraging key moments and data outside of the annual performance review cycle 

Do you have the right ingredients*? (Requirements)

• 2+ years in an HRBP or Talent Management or equivalent role 
• Proven ability to coach and partner with leadership
• Strong experience working through employee relations situations and coaching managers
• Strong experience in performance management 
• Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching
• Strong teamwork, communication & cross-functional collaboration skills
• Ability to perform in a fast-paced environment, with multiple stakeholders with varying needs
• Solid understanding of HR practices, policies, and employment law
• Ability to drive meaningful insights and recommendations from data 

Special Sauce* (Nice to Haves)

• Experience specializing in supporting performance management at scale 
• Experience working with non-exempt, sales, and/or customer support focused workforce
• Demonstrated success in a high-growth organization
• Experience in a SaaS/Sales environment a plus

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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