HR Coordinator

Posted On: 10th June 2024

This position entails working in a fast-paced environment within the Employment Consultancy Services Department. We seek a proactive, energetic HR professional who excels in delivering high-quality HR support, particularly in the realm of employment documentation, while prioritizing client satisfaction.

Day-to-Day Duties and Responsibilities:

* Deliver timely, efficient, and comprehensive service to clients, adhering to response time KPIs.

* Advise clients on documentation content, identify risk areas, and provide commercial advice when appropriate.

* Participate in client-facing meetings via digital platforms and create employment documentation according to company policies and procedures.

* Inform clients about additional services offered by Peninsula and facilitate introductions as needed.

* Actively solicit and encourage client feedback through various methods to enhance and improve the company’s online reputation.

* Record all activities using Salesforce and other systems.

* Continuously update personal knowledge of HR and Employment Law Documentation advice and best practices.

* Manage workload following the company’s policies, procedures, SLAs, and KPIs.

* Build rapport and relationships with clients to enhance the value of services provided.

* Refer to internal training and legal updates to ensure all documentation and advice are legally compliant.

* Take ownership of tasks and cases from start to finish, ensuring high-quality execution.

* Build relationships and rapport with clients, considering the language used and presentation of information.

* Review existing documentation, make corrections, and develop new documentation to meet clients’ evolving needs.

* Assist HRBPs with administrative tasks and documentation creation following their consultation meetings.

* Perform other tasks as deemed necessary by the Management Team.

Education/Experience:

* CHRP/CPHR designation is mandatory.

* A minimum of three (3) years of relevant documentation and policy experience.

* A degree or diploma from an accredited HR education or training program.