HR Operations Coordinator

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Position's Overview:

The HR Operations Coordinator plays a pivotal role in optimizing administrative performance for hourly staff. By combining analytical rigor with cross-functional collaboration, this role ensures the integrity of the employee lifecycle, from onboarding to offboarding. The central objective is to guarantee impeccable compliance and rigorous payroll accuracy, directly contributing to operational efficiency and employee satisfaction.

What You Will Do:

• Lifecycle Management & Operational Support: Ensure the seamless execution of HR processes (onboarding, offboarding, requests) while scrupulously meeting deadlines and Key Performance Indicators (KPIs).

• Time Reconciliation & Payroll Compliance: Conduct bi-weekly audits of timesheets in accordance with contracts and internal policies to eliminate payroll errors.

• Data Governance & Integrity: Maintain HR system accuracy through regular audits of employee files and rigorous management of personnel movements (e.g., job abandonment).

• Regulatory Compliance & Audits: Actively participate in the verification of official documents and immigration status for foreign workers to ensure compliance with legal standards.

• Internal Customer Service & Collaboration: Act as a responsive point of contact for hourly employees and support operations during peak recruitment periods to facilitate the welcoming of new talent.

• Education: Bachelor’s degree in Human Resources Management or a related field.

• Experience: 1 year of experience in an HR-related role.

• Bilingualism (French and English): French is required as it is the language in the Quebec province.

• Intermediate Proficiency in Excel/Google Sheets: Capable of using basic formulas (SUM, AVERAGE, VLOOKUP) and formatting data correctly. Requires assistance for debugging or complex data manipulation.

• HRIS Experience: Experience with a Human Resources Information System (HRIS) is considered an asset.

What Sets You Apart:

• Autonomy & Priority Management: Demonstrated ability to effectively manage your own timelines and daily tasks. You show sound judgment in seeking management support for complex projects or defining the scope of new mandates.

• Analytical Mindset: Theoretical knowledge of problem-solving methodologies (e.g., the "5 Whys" approach) and a willingness to apply these concepts in an operational environment.

• Report Interpretation: Ability to read, interpret, and extract relevant information from data reports and dashboards.

Why Join Us:

• Extended health and dental benefits, including comprehensive mental health programs and coverage.

• Parental top up program.

• Generous Employee Discount.

• Access to telemedicine and employee and family assistance program.

• Savings and retirement plan matching contributions.

• Gender Affirmation Coverage.

• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

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