IBMS SME Techno-Functional Analyst

Tech Talent International (TTI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to startups, small and mid-sized organizations in Canada/US. We are currently hiring a IBMS (Operative BMS) SME – Techno-Functional Analyst for our consulting client in the Toronto area.

Role: IBMS (Operative BMS) SME – Techno-Functional Analyst

Type: Contract

Rate Range: $40-45/hr C2C (40 hrs /week)

Duration: 6-12 months + potential extensions

Location: Hybrid (2/3 days from home) Toronto, ON, Canada

Domain: Consulting and Telecom

Role Description:

• Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment.
• Troubleshoot issues in scheduling| ad sales| traffic| and billing modules.
• Handle incidents| service requests| and user queries via ticketing tools.
• Perform SQL-based database troubleshooting| data validation| and fixes.
• Investigate and resolve data inconsistencies and system integration issues.
• Conduct root cause analysis (RCA) and ensure SLA adherence.
• Support user access| configurations| and minor enhancements.
• Work closely with sales| traffic| finance| and technical teams

Essential Skills:

• Strong experience in Operative IBMS BMS system
• Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)
• Hands-on SQL & database troubleshooting (mandatory)
• Experience in helpdesk / EUC support environment
• Familiarity with ServiceNow/JIRA or similar tools
• Strong analytical| problem-solving| and communication skills
• Understanding of infrastructure / EUC environment (VDI| VPN| etc.)
• Knowledge of integrations and reporting tools

Please note:

• Resumes must be submitted in Word format
• Must include on the resume candidate's availability for on site/hybrid/remote, along with days available.