ID Services Technician

Commissionaires Nova Scotia (CNS) is the province’s leading provider of security, safety, training, and identification services. Winner of the 2025 Canadian Outstanding Security Performance Awards (OSPAs)- Outstanding Partnership, we are a part of the Canadian Corps of Commissionaires, our parent federation employing over 22,000 commissionaires across Canada. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians.

We are looking for a highly engaged, positive, and professional individual to join our Operations team. You'll play a key role in the success of our organization through your contribution to the safety, security, and protection of our valued clients' people and property.   

We are recognized for providing the highest quality of security services in Nova Scotia, with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER

A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology in the security industry across Nova Scotia.

Join the 2025 OSPA Award Winning Team and benefit from: 

• Health, drug, and dental benefits 

• Life and Accidental Death and Dismemberment Coverage (AD&D) 

• RRSP/TFSA matching 

• Free uniforms and equipment 

• High-quality, formal, and on-job training 

• Annual, earned paid loyalty award 

• Education assistance funds and family scholarship programs 

• Advancement opportunities within a large, national organization 

POSITION SUMMARY

The ID Services Technician is responsible for delivering day-to-day professional ID Services.

In this role you are directly responsible to ensure the highest quality of identification services (to individual and corporate clients) which includes (but not limited to) providing Passport Photos, Background Screening, Criminal Record/credit Checks, Fingerprinting, Police Clearances, US Waivers, Record Suspensions, Oaths & Affidavits, Tenant Screening, Pre-Employment Screening, ID Cards, Driver Abstracts, etc. These services may also require being done in a mobile capacity.

Please note that the successful candidate must be eligible to obtain a Government of Canada Secret Security Clearance. As this clearance is a requirement of the position, applicants should ensure they meet the eligibility criteria before applying.

Hours of Work

The regular hours of work for this position are 4:00 p.m. to 8:00 p.m., Tuesday through Friday, and 8:00 a.m. to 4:00 p.m. on Saturdays.

Major Responsibilities

DAILY OPERATIONS / CUSTOMER SERVICE 

• Ensures the utmost in the provision of all ID services, in accordance with all associated SOPs/policies


• Support employee onboarding by processing identification, access credentials, and required background screening.


• Processes detailed paperwork associated with Record Suspension and US Waiver applications


• Embraces continuous improvement and change management


• Processes criminal record checks, passport/specialty photos, fingerprints (digital and ink & roll)


• Performs mobile ID Services as required


• Operates and maintain specialized equipment including ID printers, cameras and scanners.


• Resolves routine customer concerns while maintaining confidentiality and professionalism.


• Protects confidential and sensitive information through secure handling and record management practices.


• When required, acts as a Commissioner of Oaths

DOCUMENTATION

• Prepares correspondence for/to customers and clients


• Responds to CNS internal inquiries


• Verify and review documentation to ensure completeness before processing requests.


• Identify incomplete or inconsistent documentation and work with customers to obtain the required information.


• Perform data entry with a high degree of accuracy while meeting established service standards. Ensure documentation complies with organizational procedures, legislative requirements, and quality assurance standards.


• Protect confidential and sensitive information through secure handling and record management practices.

Education and Knowledge

Education: (Minimum Required): High School, or a combination of related professional training and experience

Certifications: Security Clearance SECRET in accordance with Public Services and Procurement Canada (PSPC) guidelines. Personnel Security Screening via a fingerprint‐based Criminal Record Check submitted digitally to CCRTIS every 2 years. Commissioner of Oaths.

Skills and Abilities: (Minimum Required)

• Superior customer services skills and focus


• Superior attention to detail and demonstrated professionalism


• Excellent written and verbal communications skills


• Excellent time management and organizational skills


• Able to effectively prioritize competing demands


• Strong self-starter and able to work independently with minimal supervision


• Ability to maintain a high degree of confidentiality

Professional/Technical Knowledge:

• Proven experience in a highly regulated environment


• Proven ability/experience in a customer/client-based environment


• Computer savvy with strong computer skills and aptitude in Microsoft products, including Outlook, Word, Excel and PowerPoint

All interested in the role must apply no later than 4 p.m. AT on July 27, 2026.