Implementation Manager

The Opportunity

Euna Solutions is on the hunt for someone with project management and process improvement knowledge to join our Implementation team. In this role, you will work directly with clients to implement new budgeting systems using Euna Budget’s powerful budgeting application. Ensuring that the deliverables fall within the scope of the implementation, you, with your detail-orientation and enthusiasm, will listen to customers’ budgeting needs, analyze their current processes, and implement those processes. 

Coming from different professional backgrounds, what our successful IMs have in common is the ability to learn and adapt, a high comfort level with software database applications, excellence in handling data, and professionalism in a client facing commercial context. With that said, prior knowledge of public sector budgeting and/or systems implementation is a big plus. 

The Challenge

As the title implies, this role involves two major aspects: Implementation and Project Management. Through both sides of this role, you will be:

A PROBLEM SOLVER, A COLLABORATOR,
A TECHNICAL MASTERMIND, and A BUSINESS PARTNER.

Part 1. Implementation Specialist

Lead public sector clients through every stage of product implementation and use your analytical skills to determine gaps.

LEARN | TEACH | ANALYZE | PROBLEM-SOLVE | COMMUNICATE

• You will work directly with customers through all stages of implementation, analyzing business needs, recommending best practice, and ensuring smooth, on-time/on-budget completion of multiple concurrent implementations


• You will attain complete understanding of, and become subject matter expert in, Euna Budget Professional’s budgeting system


• You will collaborate with clients to determine needs and make recommendations, taking detailed notes


• You will analyze existing budgeting processes, identify gaps and improvements to be built in the system to provide an efficient and comprehensive budgeting tool


• You will analyze client’s data, prepare for migration to Euna Budget, and load data from Excel using Euna Budget’s data load interface


• You will be a business partner to other departments in Euna, sharing your expertise

Part 2. Project Manager

Manage multiple implementations and clarify timelines while managing resolutions for clients.

ORGANIZE | PRIORITIZE | PROBLEM-SOLVE | COMMUNICATE

• You will ensure the orderly implementation of our products from end of sales process through to fully utilizing Euna Budget’s products


• You will clarify timelines and mutual needs, track against plan – regular communications


• You will identify, assess, and prioritize implementation issues, managing to resolution – work internally to get the best result for your clients

The Right Fit

Who You Are:

The role is multi-skilled, and you are not expected to start on day one with competence in all areas. Even if some but not all the skills, education, experience, and core competencies below resonate with you, you might be the right fit and we want to get to know you!

Education & Experience

• You have a post-secondary diploma/degree or significant work experience, ideally in finance or IT systems


• You have 3-8 years of experience in one or more aspects of software application delivery (systems implementation, project management, analysis, QA, training, etc.)

Skills:

• You conduct data analysis and possess proficiency with Excel


• You have self-confidence and the ability to take the lead in a workshop environment


• You have superior oral and written communication skills and are extremely well-organized


• You work with managerial support but little oversight – you are an assertive decision maker, self-starter


• You balance multiple projects and deadlines, while maintaining high quality of work


• You always remain professional and courteous with customers


• … and you’re commercially savvy!

Nice To Haves:

• Municipal / healthcare / education budgeting experience


• Process improvement and budgeting methodologies, specifically grant accounting, budget allocations, projections and forecasting


• Experience in helping clients deal with change


• Hands-on use and implementation of financial planning applications (web based is a plus)


• Design and documentation of reports generated from relational databases – ability to author reports (SSRS or PowerBI) a significant plus


• Familiarity with Cloud Coach, Asana, or similar software for project tracking and time management

Core Competencies: Communication, Learning-Oriented, Problem Solving, Independent & Team-Oriented, Technically-Savvy, Active Listening, Curiosity, Self-Confidence, Leadership, Analytical

Location:

This position will be hybrid with 3 days/week in our Oakville, ON office. 

What It's Like to Work at Euna Solutions  

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.  

Here are some of the perks that Euna employees enjoy:  

💵 Competitive wages  
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  

🧘‍♀️ Wellness days  
What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.  

🙌 Community Engagement Committee  
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  

🕰 Flexible time and remote work  
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  

💰 Benefits  
Ask us for a copy of our health and dental benefits!  

🎉 Culture committee  
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  
 

About Euna Solutions   

Euna Solutions® is a leading provider of purpose-built, cloud-based solutions that power critical administrative functions and financial operations for the public sector. Euna Solutions offers trusted, easy-to-use solutions for procurement, payments, grant management, budgeting, permitting, and special education administration that are trusted to increase operational efficiency, transparency, collaboration, and compliance. Working with more than 3,000 government and public sector organizations across North America, Euna Solutions strives to build trust and enable transparency in our communities. Euna Solutions is recognized on Government Technology’s GovTech 100 list, an annual list of the top 100 companies focused on, making a difference in and selling to state and local government agencies across the U.S. To learn more, visit www.eunasolutions.com. 

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/    

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.  

  
For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.