Improvement & Innovation Lead (Telemedicine)

Applications will be accepted until Monday, 22 September 2025 by 09:00 EDT (UTC-5)

Salary Grade & Benefits: Level 17 on the MSF Canada Salary Grid, or per local salary grid and benefits of local MSF office where incumbent is hired. MSF Canada is not able to support work permit applications or relocate candidates.

Status: Must be authorized to work in Canada or in the country where the work will be carried out.

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. 

The Improvement & Innovation Lead is our internal technical expert on Telemedicine’s portfolio of services and a champion of service improvements to improve access and use.  The Lead will manage the I&I Team, recruit, and develop technical Subject Matter Experts, and direct them in supporting Telemedicine achieving its visions.  The Improvement & Innovation Lead will pilot new initiatives based on their evaluation of Telemedicine case data. They will also set standards for service and design along with best practices to be executed by the I&I Team. The Lead will develop a roadmap for the continuing evolution of Telemedicine services so the program can successfully incorporate case data into a living, scalable system. This system will improve existing services for the user experience while exploring new solutions as well. Working closely with the Clinical Operations Lead to integrate unique medical data and contexts from case data, the Improvement & Innovation team will then pursue the technical solutions based on the Lead’s directives and timelines. 

MSF Canada is looking for a candidate who will:  

• Lead a team of experts to enhance and scale Telemedicine solutions


• Use data and design thinking to improve access to healthcare worldwide


• Pilot innovative projects that directly impact patient care in MSF projects globally


• Drive continuous improvements in user experience, technical systems, and service design

A detailed job description is available HERE.

The successful candidate will bring to MSF Canada:  

• Knowledge of and/or previous experience in digital health tools 


• Knowledge of and/or previous experience with SaaS vendors 


• Experience with design thinking, troubleshooting and iterating technical systems 


• Experience in evaluating systems and processes 


• Experience with designing dashboards in Power BI or other data analysis tools 


• Knowledge of project management  


• Fluency in English


• Proficiency in French (desirable)


• Proficiency in Spanish or Arabic (an asset)

What we offer:

• A chance to be at the forefront of digital health innovation


• A collaborative, people-focused, and inclusive work environment


• The opportunity to contribute to MSF’s humanitarian mission and improve patient care across the globe

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to [email protected].