Inbound Sales and Customer Representative

Our team is seeking our next Inbound Sales and Customer Representative to join our Montreal team.

At Fairstone we don’t hire experience only, we hire attitude!

If you are willing to learn, we are willing to invest in your future!  We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us! 

No cold calling!  As an Inbound Sales and Customer Representative, you will be taking calls from existing clients who are looking to activate their credit card. This position consistent of role is to ensure our clients are getting the best value from their services; therefore, we want to ensure we offer them additional optional product to match their need.

IN ADDITION, WE OFFER SHIFT PREMIUMS AND FLEXIBLE SHIFTS !

• 10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked Monday to Friday outside of outside your 8am - 5:00pm

• AND 10% shift premium (of regular hourly rate) will be paid for all hours worked on Saturdays.

Operating hours are wonderful!  Monday – Friday 8am to 9pm

YOUR ROLE AS A FAIRSTONE REPRESENTATIVE:  

• Strive to understand customer’s situation and recognize the customer’s needs

• Maintain a high level of competitive and product knowledge

• Provide quality service that will exceed customer expectations

• Maintain a high level of confidentiality

• Accurately document customer interactions within the appropriate systems

• Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.

QUALIFICATIONS

• Bilingual, must be able to communicate and write in both French and English for our clients across Canada (50% English and 50% French)

• Self-motivated in an independent work environment

• Solid computer skills and an aptitude for learning new software

• An understanding of credit cards is an asset

• More importantly: Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics!

If you are seeking a long-term exciting permanent employment in a strong financial growing company, join us today!

Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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