Infrastructure & Network Support Engineer - Technology Specialist

We are partnered with an education technology specialist with a proven track record working with independent schools and colleges to deliver enterprise-grade IT systems, support and knowledge that enable quality, innovation and excellence in education.

We are now seeking an Infrastructure & Network Support Engineer to join their team of experts.

Responsibilities:

• Communicating with clients to determine the nature of the problems they are encountering, supporting the client through to resolution.
• Escalating complex problems and making users aware of the impact.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Repairing equipment and replacing parts. Planning and undertaking scheduled maintenance upgrades.
• Setting up accounts and hardware for new staff.
• Logging and processing support calls.
• Working closely in a team environment to support other team members.
• Recording and documenting solutions

Must Have's:

• Experience with Core Microsoft Products including Active Directory, 365 Exchange, and SharePoint
• 2+ years of experience in IT support

Nice To Haves:

• Experience with networking technologies, including TCP/IP, DNS, and DHCP
• Experience with Fortinet Firewalls and Ubiquity networking products would be beneficial but not essential for the candidate.

Salary:

• €38,000 - €45,000 Basic Per Annum