Infrastructure Service Management Transformation Senior Manager

We Are:   

Accenture’s Infrastructure Engineering Practice. We excel at designing, building and managing a modern, ever-ready enterprise infrastructure.  Every successful reinvention journey starts with a solid IT base — spanning Cloud & Data Center, Edge Computing, High Performance Computing (HPC), Network, End User Experience, and Service Management — from Transformation through to Modern Operations.  

Our goal? To help companies enhance experiences and innovation and deliver tangible business outcomes.  

What You’ll Do:  

As an Infrastructure Service Management Transformation Senior Manager, you will be responsible for helping to grow the Infrastructure Engineering practice by partnering with Sales and Client Account Teams to drive and support cloud/infrastructure opportunities.  You will also be responsible for delivery management of cloud/infrastructure programs, projects, and teams.  

You are expected to serve as a subject matter expert, where your core competency will be Infrastructure Service Management, stay current on industry trends and best practices, and collaborate with cross-functional teams and manage teams to perform effectively.  

Key Responsibilities: 

• Lead complex cloud and infrastructure transformation initiatives for clients to deliver measurable outcomes.  
• Leverage Accenture delivery management methodology and tools for project management, resource management, and financial management.  
• Manage and develop client delivery teams; mentor consultants and infrastructure practitioners to deliver high-quality solutions.   
• Support business development activities: proposals, client pitches, solution design, and relationship growth.   
• Design and deliver agentic use cases across incident, problem, change, request, knowledge, and capacity management. 
• Translate operational challenges into agentic workflows, KPIs, and value outcomes (reliability, MTTR, cost, productivity). 
• Establish governance and control models for agent autonomy, auditability, and risk management. 
• Provide platform leadership for ServiceNow (ITSM, ITOM, AIOps) and integrate agentic capabilities. 
• Partner with cloud and engineering teams across Azure, AWS, and GCP. 
• Redesign operating models, roles, and ways of working for human + agent collaboration. 
• Act as a trusted advisor to senior leaders; support solution shaping and thought leadership. 

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.