In-House Tailor

Specifically, you will take ownership of the following:

RESPONSIBILITIES:

• Perform and complete alterations according to Indochino’s guidelines and service standards


• Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed


• Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting


• Customer-centric approach, understanding and showing enthusiasm for the product and brand


• Press, steam, and spot clean garments/merchandise as necessary


• Follow quality control guidelines and garment inspection


• Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner


• Complete any rush orders, special requests and escalated situations


• Maintain an accurate record of alterations completed, utilizing the tools provided


• Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue


• Cultivate customer relationships to create loyalty and foster brand ambassadors


• Identify and communicate possible quality discrepancies, both from factory and from vendors


• Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion


• Educate customers and Showroom personnel on proper fitting techniques


• Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate


• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately


• Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

REQUIREMENTS:

• High level of applied tailoring skills


• Knowledge and ability to complete all alterations needed in store.


• Ability to bridge communication between Showroom staff and tailors


• Ability to multi-task, prioritize and work within tight deadlines


• Strong desire and aptitude to develop, learn and grow through hands-on experience


• Proficiency in Word, Excel or Google Docs is a definite asset


• A strong design sense and trend awareness across all fields


• Previous experience in Fashion Retail an advantage


• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner


• High level of ownership, accountability and initiative


• Flexibility to work retail schedules such as weekends, evenings, and holidays


• Desire to work in a fast-paced environment guided by iterative learning and team engagement.


• Excellent organizational, interpersonal, and time-management skills


• Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms

WHY WORK AT INDOCHINO:

• Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.


• Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed.


• Impactful Work: Contribute to a growing retail department and help shape the future of Indochino.


• Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.