Inside Product Support Representative

• Build strong relationships with your assigned owner-operators and growing contractors—our Retail and Small Core customer segments—by understanding their business needs and delivering tailored parts and service solutions. 

• Engage customers proactively to understand their needs and present tailored solutions that demonstrate Finning’s value.  

• Leverage digital tools and data sources to identify opportunities and open the door to serving the customer. 

• Develop strategic call plans and account strategies to maximize customer engagement and sales performance. 

• Maintain accurate records of customer interactions, equipment population, and opportunities using Saleslink. 

• Collaborate cross-functionally with product support, equipment sales, and service teams to deliver seamless customer experiences. 

• The majority of your work day will be spent in your local facility or in front of customers, with an opportunity for a flexible work arrangement.  

Skills You Bring 

• A strong sales and customer service mindset with a proven ability to meet or exceed targets. 

• Strong communication and relationship-building skills. 

• Confidence in customer-facing interactions, with a focus on consultative selling. 

• Ability to navigate complex customer needs and offer practical, value-driven solutions. 

• Familiarity with parts systems, undercarriage measurement, and heavy equipment terminology (training provided). 

Experience & Qualifications 

• Minimum 2-3+ years of proven success in sales, customer service, or account management. 

• Experience in the heavy equipment or construction industry is a strong asset. 

• Comfort with digital platforms and tools used in parts sales and support. 

• Mechanical aptitude and willingness to learn skills like undercarriage measuring.  

Why This Role? 

This is a great opportunity to grow your sales career in a dynamic and supportive environment. You’ll gain hands-on experience in the heavy equipment industry, develop specialized product knowledge, and be part of a team that values initiative, collaboration, and customer success.