People Management and Leadership

• Lead, coach, and develop team members to enhance skills, performance, and professional growth, while championing company culture, engagement, and core values.

• Direct and guide the regional management team to ensure alignment with company goals and objectives.

• Organize and facilitate regular team meetings to communicate priorities, share updates, and encourage collaboration.

• Oversee recruitment processes, reviewing application assessments and making hiring recommendations.

• Manage performance cycles, including regular evaluations, corrective actions, and coaching to address underperformance.

• Identify high-potential employees and develop succession plans to ensure leadership continuity within the sales team.

• Administer team incentive and rewards programs to recognize and motivate high performance.

• Take accountability for the Inside Sales team’s ability to deliver exceptional customer service, achieve sales conversions, and promote ancillary products (e.g., Air, Insurance).

• Actively participate as a dependable member of the Inside Sales Global Management Team, fostering teamwork, building relationships, and supporting business improvement initiatives.

Strategic Planning and Performance Management

• Develop and implement sales strategies aligned with company goals to drive revenue growth and market share expansion.

• Lead forecasting and budgeting processes for the Inside Sales team, ensuring targets are realistic and aligned with business objectives.

• Analyze sales performance data and market trends to identify opportunities for improvement and areas of risk.

• Leverage CRM and analytics tools to monitor pipeline health, KPIs, and conversion rates, providing actionable insights to leadership.

Cross-Functional Collaboration and Communication

• Collaborate effectively with regional management and cross-functional teams to ensure alignment on operational goals.

• Facilitate communication between the Inside Sales team and other departments to streamline processes and resolve operational issues.

• Partner with Marketing, Product, Finance and Customer Operations teams to support campaigns, product launches, and enhance customer experience.

Operations and Planning

• Manage Workday scheduling and workforce planning to optimize team availability and productivity.

• Plan strategically for future team needs and growth to support evolving business demands.

• Ensure the team maintains comprehensive knowledge of company products, systems, and services to maximize sales conversion and customer satisfaction.

• Demonstrate a thorough operational understanding of the complete end-to-end value chain and product complexity.

• Support regional travel style training and related operational requirements to align with organizational standards.

Compliance and Risk Management

• Ensure the team adheres to all regulatory requirements and company policies related to sales practices and customer data protection.

• Monitor and mitigate risks related to sales operations, including contract compliance and ethical standards.

Skills & Experience

• Minimum of 5 years of sales and people management experience.

• At least 5 years of contact centre experience.

• Extensive experience in travel sales or a related industry.

• Demonstrated ability to manage and develop high-performing sales teams.

• Strong performance management capabilities, including coaching and conducting performance reviews.

• Proficiency in sales and CRM tools to monitor and analyze sales performance.

• Excellent communication and decision-making skills, with the ability to multitask effectively.

Base Salary Hiring Range: $62,000.00 - $73,000.00 annually

Final salary offered will fall within the posted salary range and will vary based on the candidate’s skills, experience and qualifications