Inside Sales Representative

As Canada’s Bridge and Infrastructure Company, Atlantic Industries Limited (AIL) operates a coast-to-coast network of sales/engineering offices and manufacturing plants. The AIL Group of Companies has wonCanada’s Best Managed CompaniesGold Standard by re-qualifying for the fifth consecutive year.We are also certified as a Great Place to Work after a thorough, independent analysis conducted by Great Place to Work Institute Canada.

What are we looking for?

We are looking for an Inside Sales / Customer Service Representative with a civil technologist background that enjoys problem solving to satisfy customer needs and to improve internal sales administration processes. This person will utilize their technical service expertise and knowledge of AIL products to provide a strong working relationship with our customers by providing solutions, taking product orders, assisting customers with their selections, troubleshooting customer issues, answering customer inquiries, responding to billing issues, supporting our sales team and ensuring satisfaction of existing customers.

What you will do:

• Responds in a timely and professional manner to customer inquiries, including taking orders, providing information and solutions, and referring to others as required.
• Responsible for sales support activities including on-line tender searches; assisting and executing sales strategies; generating sales leads; maintaining accurate sales and CRM records; and contributing to annual sales goals.
• Issues purchase orders to suppliers and coordinate to ensure on time delivery .
• Receives and tracks customer feedback using the Customer Relationship Management System. Ensures the resolution of customer complaints and inquiries.
• Proficient in Visual Manufacturing to enter orders, material receipt into inventory and invoicing customers. Aligns demand with inventory and production capacity to maximize efficiency.
• Assist the Regional Engineer and Technical Sales Team as required.
• Supports other team members during peak call activity, vacations, and absences.
• Responsible for providing feedback on key customer information to Sales, Marketing, and Production.
• A commitment to continuous learning of AIL products and their differentiated selling features.
• Provide value-added proactive solutions and responses to clients’ requests.
• Identify, recommend and refer any opportunities, which arise from client queries, to other Departments or Regions as necessary.
• Ascertain trends, repetitive occurrences to enable permanent resolution of issues that could be rectified by process enhancement.

What you will need:

• Strong English written and oral communication skills. French language skills considered an asset.
• Excellent organization and time management skills.
• Ability to work independently and follow task to completion.
• Strong interpersonal skills.
• Strong analytical problem solving skills.
• Fluent use of Microsoft office (Excel, word, and Outlook)
• Fluent use of AutoCAD
• Knowledge of ERP system is an asset
• Knowledge of Salesforce.com, Sharefile and Visual would be an asset.
• Strong understanding of Sales and Marketing.
• Civil Technologist program or Business Management an asset.
• Previous experience with Civil Construction Products sales is an asset.

Why Join Us:

• We offer a robust total rewards package - Competitive starting salaries, and comprehensive health and dental benefits.
• Company Pension Plan (After 1 year of service).
• Internal career opportunities and Educational Reimbursement program.
• Monthly Employee Recognition and Rewards Program
• Diverse and inclusive workplace - Be a part of our tight family!
• Strong company culture committed to providing a positive environment
• Continuous learning and development opportunities
• Work-life balance!
• Ongoing coaching, learning, and development opportunities.

And Much More!

Atlantic Industries Ltd. is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Atlantic Industries Ltd. will make accommodations available to applicants with disabilities upon request during the recruitment process.