Inside Sales Supervisor

Who are we?

Proax Technologies is a leading Technical Automation Distributor that offers innovative product solutions in the areas of Automation and Robotics, Motion Control and Machine Safety, creating close relationships with our valued customers, vendors, and employees.

Why Join our Team?

• Great Place to Work


• We offer an engaging, inclusive, clean, and safe work environment


• Technical training of our products to ensure quality customer service


• Opportunities for career growth and development


• Competitive salaries and benefits


• Work with collaborative team members in the automation industry

General Description

The Inside Sales Supervisor is responsible for the overall supervision of Inside Sales Team. As a supervisor, you will supervise and coordinate the daily activities of Inside Sales Representatives engaged in promoting and selling a product by phone. Recommends changes to current inside sales techniques or procedures based on team performance and new selling techniques. You will also support the Inside Sales team through motivation and team building techniques; leads and directs the work of others. Performs other related duties as assigned. A wide degree of creativity and latitude is expected.

Job Duties / Responsibilities

• Supervise and support the Inside Sales Team in branch


• Leading the Inside Sales Team while planning, organizing, directing, controlling and evaluating the process activities of production and operations, customer service


• Assist in the management of client credit line facility; Check with credit department concerning credit status of customer when rush orders are received


• Build & sustain a high-performance team providing/creating opportunities for performance improvement and professional development to enhance the overall branch performance


• Coordinate a proper training schedule with our suppliers to ensure that the Inside Sales Team is continuously trained on products offered and to ensure that they have the technical knowledge requirements to perform their duties


• Managing and supporting administration and administration staff of the branch office


• Conduct appropriate research/data analysis to grow the inside sales business


• Ensure that the Inside Sales Team receives proper training and that they follow the correct company procedures


• Continually seeking branch level productivity improvements to achievement overall Operations targets and plans


• Responsible for a designated set of accounts to provide sales and technical support; ensure that the CRM is up to date


• Interact with Team to ensure quotations are processed on a timely basis and follow-up is done, lead management


• Assist Inside Sales Team on daily Interaction with customers to sell and promote automation solutions


• Work directly with and support Outside Sales staff


• Enter SPA contract into P21


• Promotions of products offered by Proax


• Purchasing Duties – purchasing for emergency items and key accounts; confirmation of orders

Requirements / Skills

• 3-5 years of supervisory experience


• Solid customer service background


• Strong leadership skills and communication skills


• Keen attention to details


• Well-organized with the ability to multi-task and cope in a fast-paced environment

Educational Requirements

• Bachelor’s degree in business administration or related field


• Technology Diploma


• Entry level Marketing Skills an asset


• Strong computer skills: Proficient in Microsoft Office Suite software required with five years of experience


• Bilingual in French and English an asset