Insurance Administration Assistant

About the Role

The Insurance Administration Assistant is a critical support role requiring exceptional organizational skills, sound judgment, and self-directed initiative. Working as an integral member of the Customer Support team, this position serves as a key liaison with Product Management, while managing multiple concurrent priorities and ensuring accuracy and attention to detail in a fast-paced insurance environment.

Core Competencies

We're looking for a highly organized self-starter who can:

• Independently manage and prioritize multiple tasks, deadlines, and stakeholder requests


• Exercise sound judgment in handling sensitive customer information and complex situations


• Take initiative to identify issues, propose solutions, and drive tasks to completion


• Work autonomously with minimal supervision while knowing when to escalate


• Adapt quickly to changing priorities and business needs


• Make informed decisions that balance operational efficiency with compliance requirements

Key Responsibilities

Insurance Administration:

• Prepare and process policy documentation, including endorsements, renewals, and cancellations


• Maintain accurate customer, agency, and insurance records within our internal systems


• Collaborate daily with Customer Support team members for sharing of information and addressing (internal and external) stakeholder queries and issues, all with a view of ensuring consistent service delivery


• Support invoicing, billing, underwriting, tax filings, and payment tracking

Business Analysis & Process Management:

• Coordinate between Product Management and Customer Support teams to identify business requirements related to bugs, issues, and new features


• Work with Product Management in the development, review, and implementation of features for the automation of manual support activities.

Requirements

Essential Qualifications:

• Post-secondary education in business, administration, or a related field (or equivalent experience)


• 5+ years of administrative experience in insurance or financial services


• Proven track record of managing multiple competing priorities with strong organizational skills


• Demonstrated ability to work independently as a self-starter with minimal supervision


• Excellent judgment and decision-making skills, particularly in ambiguous situations


• Experience in business analysis, requirements gathering, or process documentation


• Strong attention to detail and accuracy


• Excellent written and verbal communication skills


• Proficient with databases, document management systems, and MS Office

Preferred Qualifications:

• Experience with insurance companies, brokerages, or managing general agencies


• Knowledge of insurance terminology, processes, and general liability insurance

About Slice:

Slice is building the future of insurance by enabling insurers, MGAs, and technology platforms to build intelligent and intuitive, on-demand digital insurance products via Slice’s cloud-based platform. We’re focused on ensuring our products provide a positive, individualized customer experience for agents and customers alike. Founded in 2015 and headquartered in New York City, Slice has been consistently recognized as an insurance and technology leader by industry publications, awards, and Tier 1 publications. 

What WE offer:

• Competitive Salary

• Paid Time Off

• Health / Dental Benefits

• New Technology

• Friendly Environment/Fun Culture

• Opportunities for Growth

• Innovation, Prosperity, Collaboration

Compensation:

The expected salary range for this full-time position is $50,000–$60,000 per year. The final offer within this range will be based on job-related skills, relevant experience, education, and training.

Slice Insurance Technologies Inc. is an equal opportunity employer and supports a diverse and inclusive organization. Slice Insurance Technologies Inc. does not discriminate on the basis of race, color, national or ethnic origin, sexual orientation, religion, sex, gender, age, disability, veteran status, or other characteristics protected by the law.

We are dedicated to maintaining a barrier-free recruitment and selection process. If you require accommodations at any stage of the application process, please let us know, and we will work with you to meet your needs.

Our hiring approach is fully human-centered and transparent. We do not use artificial intelligence or automated decision-making tools at any stage of the recruitment process. All applications are carefully reviewed by qualified members of our team, and hiring decisions are made thoughtfully based on each candidate’s skills, experience, and potential. All personal information is handled in accordance with applicable privacy legislation.

Slice Insurance Technologies Inc. complies with applicable employment standards and does not assess candidates based on whether their experience was obtained in Canada. All hiring decisions are based solely on relevant qualifications and role-specific competencies.

This posting is for an existing vacancy and is open to qualified external candidates. 

JOIN SLICE AND LET’S BUILD THE FUTURE OF INSURANCE!