Insurance Administrator

Insurance Administrator

About the Client:

Our client is a locally owned and operated insurance and financial services agency partnered with Canada’s largest co-operative financial institution. They provide personalized solutions across personal insurance, business insurance, retirement planning, and wealth management.

With a strong commitment to client relationships, integrity, and long-term financial protection, the agency focuses on delivering exceptional service while helping individuals, families, and business owners achieve peace of mind and financial confidence.

This is a growing office led by an experienced business leader with a strong background in operations, performance management, and team development.

The Opportunity

We are seeking a detail-oriented and client-focused Insurance Administrator to support daily operations and ensure a seamless client experience.

This is a full-time, on-site role based in Nepean, Ontario. The successful candidate will play a critical role in policy administration, claims coordination, and client support.

This opportunity is ideal for someone who thrives in a structured environment, enjoys working with people, and takes pride in accuracy and organization.

Key Responsibilities:

• Manage policy documentation and maintain accurate client records
• Assist with claims processing and liaise with clients and insurers
• Support clients in understanding their insurance coverage and next steps
• Respond to inquiries professionally and promptly
• Coordinate renewals, updates, endorsements, and administrative changes
• Ensure compliance with documentation standards and internal procedures
• Contribute to a positive and professional client experience
  

Why This Role?

• Join a reputable and stable financial services brand
• Work within a growing, community-focused agency
• Opportunity for long-term career growth in the insurance industry
• Direct exposure to both personal and business insurance operations

• Strong understanding of insurance and/or financial services principles
• Proven customer service experience with a client-first mindset
• Excellent organizational skills and high attention to detail
• Experience in claims management or policy administration
• Proficiency with digital systems and administrative software
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a small team environment
• Previous experience in insurance or financial services preferred