Insurance Services Seller Support Specialist

The Seller Support role provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the Specialist offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed and understanding client needs and offering solutions and support.

This is a fully Remote role, must be located within Toronto, ON and travel into office occasionally.

Essential Duties:

• The position may expand to include Chat and Email Customer Support.
• Answer and place calls in a professional manner.
• Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
• Focus on a call resolution and use company resources to gather information and offer solutions to meet customer needs.
• Other duties as assigned.

Required Skills & Experience:

• Two years of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed
• Computer proficiency (MS Office Word / Suite).
• Typing speed 45 words per minute.
• Excellent communication skills - verbal and written.
• Must be able to work under pressure and meet time-sensitive deadlines.
• Must be able to work independently with little supervision.
• Must be able to view a computer screen for a significant portion of the workday.
• Strong organizational skills

Compensation: $24.60 - $27.71 hourly/CAD