Intensive Case Manager

Intensive Case Manager

Posting #: 4294                  Posting Date:  April 24, 202              Posting Closing: May 08, 2026

Have you heard of us?

Wesley is a long-standing local non-profit and living wage organization. We are passionate about our work advocating for harm reduction, housing, poverty eradication and food security in Hamilton, Halton and Brantford. We’re committed to diversity & inclusion and a healthy work life balance. We would love for you to join our team! 

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Intensive Case Manager who demonstrates our values of compassion, accountability, responsiveness and empowerment to our clients, families and each other.

Reporting to the Manager of Halton Housing Services, this position will assist in providing intake supports and carrying out day-to-day administrative services.  Wesley Halton Housing offers services to the homeless in Halton Region, supporting homeless families and individuals in a transitional program on-site.  Services are based on a client-centered, residential harm reduction, housing first approach to service delivery. 

This is a unionized full-time (40 hrs/week) six-month contract position, paid hourly at a rate of $24.38.

Key Responsibilities:

1. Works with assigned families and individuals in a housing program which works towards a housing plan. This includes maximizing income, filing taxes, obtaining ID and connecting with community support.


2. Responds to calls and referrals from community agencies in accordance with case load.


3. Places individuals and families into permanent leased units, securing appropriate housing based on individual need.


4. Assesses and screens participant’s/families’ needs for services to support their transition to stable housing and optimize their capacity to sustain housing using an acuity tool and other resources.


5. Completes Social & Community Housing applications (HATCH) to submit to the Region, including all required documents for approval OR ensures existing application remains active.


6. Assess clients for any recent, current or ongoing experience with domestic violence and make referrals to appropriate programs.


7. Assist participants with their move into independent accommodations and provide neighborhood orientation.


8. Maintain regular, effective communication with social housing providers, administrators, community partners and private landlords, to ensure an integrated approach that will provide the best support possible for clients to maintain housing.


9. Report to the appropriate child welfare agency (CAS) if child abuse and/or neglect is suspected or witnessed.


10. Conducts regular visits with participants in their homes or shelter to provide support specific to life skills, daily living skills, conflict resolution, crisis intervention and prevention, budgeting assistance, financial literacy, community integration and community building, grocery shopping, cleaning, etc.


11. Maintain appropriate and accurate record keeping practice, as per the expectations of Wesley.


12. Supports approximately 1 shift per month of 24-hour intake; flex time is available for additional hours worked.


13. Other duties as assigned.

What you will bring:

1. Post-secondary degree/diploma in Human Services or related field.


2. Qualified to register as a member and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) is required.


3. Experience working with adults and families with mental health and addiction issues, and the homeless and providing non-judgmental support to them.


4. Must be able to work flexible shifts including day, evening and weekend hours as well as 24-hour intake responsibilities.


5. Must be able to meet the travel expectations of the position: a valid driver’s license and access to a vehicle are required.

What we offer:

• A positive work culture that prioritizes all staff having an opportunity to contribute.


• Hybrid Mobile/Remote/On-Site.


• Monday – Friday (Some flex expected for housing purposes).


• 8:00 am – 4:00 pm (Some flex expected for housing purposes).


• Invest in Yourself as we Invest in You through professional development and training opportunities.


• Employee Discounts.


• Fun and engaging organizational events such as our Staff Appreciation Event.


• A supportive team that will empower you to achieve great milestones!.

Please Apply Via: Our Wesley Bamboo Portal: 

1. Click on this link: https://wesley.bamboohr.com/jobs/
   


2. From there you can access all of Wesley’s job postings
   

Wesley is an equal opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls please. More information about Wesley can be found on our website at www.wesley.ca.